Customer Service Advocate
1 week ago
HSBC is a global bank with a long history of providing financial services to individuals and businesses. With over 6.7 million international customers, we offer a wide range of products and services including retail banking, wealth management, and insurance.
In our Wealth and Personal Banking division, we serve 41 million customers globally, helping them to manage their day-to-day finances and protect and grow their wealth. Our goal is to deliver exceptional customer experiences through best-in-class, mobile-first capabilities and exceptional people.
We are seeking a highly skilled professional to join our team as a Customer Complaints Support Officer. This role involves supporting the Customer Relations Manager or Senior Customer Relations Manager in handling customer complaints via an end-to-end complaint handling process.
The successful candidate will be responsible for:
- Assisting with initial complaint calls from customers and identifying their allegations for facilitating complaint assignment to complaint handlers.
- Preparing profiles of customers who file complaints, as well as retrieving support documents, requests for transaction information or digital footprints, studying complaint-related customer journeys and marketing offers for complaint investigation.
- Interacting with frontline and backend colleagues to obtain essential information about customer interactions and operations processes for supporting sequence-of-event preparation.
- Compiling complaint data for specific MI reports and respective filing on complaint cases and associated items.
- Providing general administration support to the complaint handling team as required.
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Customer Experience Advocate
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Alchemy Global Talent Solutions Full timeAbout Us:We are Alchemy Global Talent Solutions, a leading provider of global mobility services. We are committed to delivering exceptional service to our clients and helping them achieve their goals.We are seeking a Customer Experience Advocate to join our team. In this role, you will be responsible for delivering exceptional customer service support and...
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Customer Service Advocate
2 weeks ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeCompany OverviewAt Classy Wheeler Limited, we strive to provide exceptional customer service and support. Our team is dedicated to ensuring our clients receive the best possible experience.Job DescriptionWe are seeking a highly skilled Customer Service Officer to join our team. As a key member of our support staff, you will be responsible for handling...
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Senior Technical Advocate
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China dynaTrace software GmbH Full timeAbout the JobWe are looking for a highly motivated and experienced Senior Customer Success Engineer to join our team at Dynatrace. As a key member of our account team, you will work closely with customers to understand their business needs and provide guidance on achieving their desired outcomes.As a trusted advisor, you will have a deep understanding of our...
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Senior Customer Services Manager
2 weeks ago
Hong Kong Island, Hong Kong SAR China International Executive Service Corps Full timeReporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team's operation....
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Customer Success Advocate
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Octus Full timeAt Octus, we're a leading global provider of credit intelligence, data, and analytics. Our mission is to empower professionals with the insights they need to make informed decisions in the fast-paced credit markets.We're seeking a Customer Success Specialist who can provide top-notch service to our clients, ensuring their satisfaction and driving adoption of...
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Customer Success Advocate
12 hours ago
Hong Kong Island, Hong Kong SAR China Google Full timeWhat You'll NeedTo be successful in this role, you'll need:Deep product knowledge and expertise in Google Ads.Strong communication and influencing skills to work collaboratively with internal and external stakeholders.A bachelor's degree or equivalent practical experience.2 years of experience in a project/program management, consulting, or client-facing...
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Institutional Client Advocate
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China KuCoin Exchange Full timeKuCoin Exchange is committed to providing our customers with the best possible experience. We are seeking a dedicated Institutional Client Advocate to join our team and help us achieve this goal.In this role, you will be responsible for building and maintaining strong relationships with our institutional clients, understanding their needs and preferences,...
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Strategic Customer Advisor
1 day ago
Hong Kong Island, Hong Kong SAR China Amazon Full timeAbout the Job DescriptionAs a Technical Account Manager in Amazon Web Services (AWS) Enterprise Support, you will be responsible for providing strategic guidance to our customers on how to leverage AWS services to achieve their business goals.You will work closely with customers to understand their business needs and provide recommendations on how new AWS...
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Customer Advocacy Lead
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Chubb Life Full timeChubb Life is seeking a Customer Advocacy Lead to join our team.The primary responsibility of this role is to handle customer enquiries and advocate on behalf of our customers to ensure their needs are met.This includes representing the company as an ambassador to internal and external clients, responding to policy information, company procedures, rules, and...
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Enterprise Client Success Advocate
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Checkout Full timeWe are seeking an ambitious Enterprise Client Success Advocate to join our team. As a key member of our Enterprise Technical Account Management (TAM) team, you will be instrumental in building and maintaining strategic relationships with key clients in the Crypto and iGaming space, driving revenue growth, and delivering exceptional customer...
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Customer Service
2 days ago
Hong Kong Island, Hong Kong SAR China NUDE BEAUTIQUE Full timeJob Description:Benefits:4.5 days Full-Time Work WeekWork Locations in Central, Causeway Bay and / or Tsim Sha TsuiNo Experience NeededRequirements:Friendly and pleasant personality is the key qualificationMust enjoy constant communication with peopleAbility to multi-task and be efficientExcellent communication skills, good command of written and spoken...
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Customer Services
3 weeks ago
Hong Kong Island, Hong Kong SAR China Futu Holdings Limited Full timeCustomer Services / Corporate Services Officer (ESOP)Handle and follow up clients' enquiries, liaise with external parties and internal staff based on the feedbacks gather from clients.Handle ESOP project processing and provide suggestions for clients in a professional manner.Providing reports and managing documents.Knowledge on KYC and AML...
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Customer Service
2 weeks ago
Hong Kong Island, Hong Kong SAR China POLA ORBIS TRAVEL RETAIL LIMITED Full timeGet AI-powered advice on this job and more exclusive features.POLA ORBIS Travel Retail Limited was established in 2021 to manage the group's travel retail business. Based in Hong Kong, the company operates the Group's brands, POLA, Jurlique, and THREE, in duty-free channels in Mainland China and other Asian countries.The role involves processing orders,...
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Customer Success Professional
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full timeJob DescriptionThe Senior Customer Success Manager partners with assigned sales teams to ensure LinkedIn customers achieve significant returns on investment and drive business success with our Hiring Solutions. As a trusted advisor, you'll help customers realize value from their investment and partner on customer retention and expansion.Serving as a Customer...
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Customer Service Director
2 weeks ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time**About Classy Wheeler Limited**We are a leading regional IT and telecom solutions provider, committed to delivering exceptional service quality to our clients.As a **Customer Service Director**, you will be responsible for researching and planning customer service strategies, as well as analyzing service quality. Your key objectives include:Conducting...
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Customer Success Strategist
1 day ago
Hong Kong Island, Hong Kong SAR China Tag Full timeAt Tag, we're seeking a dynamic and client-focused professional to drive the adoption and retention of our technology solutions. As a trusted advisor, you'll collaborate closely with clients to understand their needs, provide technical guidance, and ensure they achieve maximum value.This role requires a deep understanding of our technology and its roadmap,...
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Customer Service Manager
2 weeks ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeClient Description Regional IT & Telecom solutions provider Job Description • Responsible for customer service strategies research and planning as well as service quality analysis• Follow up and perform strategy analysis in order to identify service improvement initiatives and uplift overall service qualities• Responsible for organizing the customer...
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Customer Service Officer
4 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeCustomer Service Officer (Spanish/Italian/German/Dutch/Polish/French)Client DescriptionOur Client is an online retail/trading company specialized in electronic and camera products. With their expansion in their global customer service team, they are looking for a foreign speaking (German, Italian, Dutch, Polish, Spanish, French) Customer Service Officer to...
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Customer Service Representative
1 week ago
Hong Kong Island, Hong Kong SAR China Standard Chartered Life and Careers Full timeJob OverviewWe are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer service unit, you will be responsible for providing exceptional customer service to our clients via phone, chat, and email channels.You will handle all types of banking, credit, and investment inquiries, as well as...
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Customer Service Liaison
1 week ago
Hong Kong Island, Hong Kong SAR China Sands China Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Executive to join our team at Sands China. The successful candidate will be responsible for providing exceptional customer service, ensuring a smooth lounge operation, and supporting the sales team.This is an exciting opportunity to work in a fast-paced environment with a dynamic team....