Customer Advocacy Lead

About the Position:The Customer Success Lead at AY Talent Solutions is responsible for driving business growth by building and maintaining strong relationships with our key accounts. This role demands a deep understanding of customer needs and the ability to design customized solutions that leverage our company's offerings.Main Duties:You will be the primary...

We are seeking a seasoned professional to join our team as the Customer Experience Lead. As a key member of our leadership team, you will play a critical role in shaping our customer experience strategy and driving business growth.About the Role:Developing and implementing customer experience strategies that drive business outcomes and customer...

The CONSUMER COUNCIL is committed to protecting and promoting the interests of consumers in Hong Kong. As the Chief Executive, you will play a key role in driving this mission forward.About the Role:Lead the development and implementation of the Council's strategic planProvide guidance and support to staff members to ensure effective delivery of...

Company Overview:The Mass Transit Railway Corporation is a leading public transportation provider in Hong Kong, serving millions of passengers daily. As a Senior Customer Care Representative, you will be part of our team dedicated to delivering exceptional service and ensuring the satisfaction of our customers.

About Us: The Hong Kong Consumer Council is a statutory body established to protect and promote the interests of consumers of goods and services in Hong Kong. With a staff of around 150, the Council is active not only in Hong Kong but also in Mainland China and the international arena.We seek a highly skilled professional to lead our team as Chief Executive....

We are looking for a Customer Experience Lead who can help us refine and enhance our complaint-handling procedures. As an Assistant Manager of Complaint Handling, you will work closely with operations and support teams to foster a collaborative environment and ensure smooth and efficient operations.Key ResponsibilitiesConduct thorough investigations into...

About the OpportunityWe are seeking an experienced Global Customer Experience Lead to join our team in Monaco. As a key member of our customer service department, you will be responsible for designing and implementing customer experience strategies that drive business growth and improve customer satisfaction.Main ResponsibilitiesDevelop and execute customer...

About the RoleThe Senior Customer Service Operations Manager will lead the development and implementation of customer service strategies, focusing on process improvement and employee training. This individual will also be responsible for analyzing customer feedback and implementing changes to enhance the overall customer experience.

About the RoleThe Global Patient Partnership Lead will play a critical role in driving the company's global patient partnership strategy. This involves partnering with stakeholders to co-create meaningful solutions that deliver better outcomes for patients, their community, and the ecosystem.Main ResponsibilitiesDevelop and implement strategies to drive...

Transforming Customer ExperiencesWe're looking for a Customer Experience Lead to redefine how we engage with customers, transforming our Customer Success and Service teams into a function that drives experience.This role is about designing proactive strategies that elevate customer interactions, drive engagement, and build long-term brand affinity.You'll...

What you'll doAs a Customer Success Manager, you will be focused on driving customer loyalty, retention, and growth. This is done by creating visibility of our customer experience across the Regnology client 'customer journey' using a combination of KPIs, customer feedback such as NPS and insights which will be combined to track the 'health score' of each...

We are looking for a talented Customer Success Operations Lead to join our team. As a key member of our customer success organization, you will be responsible for developing and executing customized engagement plans to ensure seamless adoption and utilization of Dynatrace solutions.Key ResponsibilitiesYou will work closely with cross-functional teams to...

Company Overview">LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day.We're also committed to providing transformational...

About UsBank of China (Hong Kong) Limited is one of the largest foreign exchange and treasury operations in Hong Kong, with a significant presence in the region.Job DescriptionWe are seeking a highly motivated Customer Service Representative Lead to join our team. As a key member of our customer service department, you will be responsible for handling...

About UsAt DBS Bank, we believe that our employees are our greatest assets. We are committed to providing them with a dynamic environment that supports their development and recognises their achievements.Job SummaryWe are seeking an experienced Senior Customer Service Lead to manage the counter & cash operations, and overall branch security control through...

Job OverviewThis role will oversee the entire customer service process, ensuring that all complaints are handled efficiently and effectively.Key ResponsibilitiesResponsibilities:Manage customer complaints and feedback from various sources, adhering to internal and external regulatory requirements.Collaborate with relevant parties to investigate complaints,...

Job DescriptionWe are seeking a highly skilled Customer Success Coordinator Lead to join our team at ITPro2 Limited. As a key member of our customer success team, you will be responsible for driving business growth through strategic relationship management and customer engagement.Your primary focus will be on coordinating between CXOs and technical teams to...

Company OverviewAs the leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to assist our customers in achieving their objectives and ambitions.

About Hang Seng Bank LimitedWe are committed to service excellence and strive to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.Job Description:As Assistant Manager, Customer Experience, you will oversee daily operations, perform thorough analysis of customer...

Job Summary:The Senior FCC Customer Review Manager will lead the review process for all AML risk levels and ensure compliance with regulatory requirements. This role requires a strong understanding of AML regulations and excellent analytical and communication skills.Key Responsibilities:Lead the review process for all AML risk levels.Ensure compliance with...