Customer Service Lead

At International Executive Service Corps, we are seeking a highly skilled and experienced Senior Customer Services Manager to lead our customer service team. Reporting to the Head of Direct Channels, this role will be responsible for designing and delivering training programs, managing campaign development, and overseeing the daily operations of the contact...

Company Overview: The International Executive Service Corps is a leading organization in the field of unsecured loan businesses, dedicated to delivering exceptional customer service and ensuring accurate loan confirmations and disbursements.

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team's operation....

We are looking for a talented Customer Service and Support Professional to join our team at International Executive Service Corps. In this role, you will provide operation support to our Telemarketing Team and Direct Sales Team in Personal Loan, Card Loan and Credit Card business.Job Description:Key Responsibilities:Handle customer inquiries and resolve...

Job OverviewThis role will oversee the entire customer service process, ensuring that all complaints are handled efficiently and effectively.Key ResponsibilitiesResponsibilities:Manage customer complaints and feedback from various sources, adhering to internal and external regulatory requirements.Collaborate with relevant parties to investigate complaints,...

About UsAt DBS Bank, we believe that our employees are our greatest assets. We are committed to providing them with a dynamic environment that supports their development and recognises their achievements.Job SummaryWe are seeking an experienced Senior Customer Service Lead to manage the counter & cash operations, and overall branch security control through...

We are looking for a seasoned professional to take on the role of Senior Manager for Customer Experience at International Executive Service Corps. This key position will be responsible for leading our customer service team and driving business results through effective customer engagement and support.Main Responsibilities:Develop and implement strategies to...

Job OverviewAmbition is seeking a seasoned professional to lead our customer experience team in the financial services sector.Key ResponsibilitiesTeam Leadership: Manage and develop a team of service representatives, fostering a culture of excellent customer service.Service Excellence: Develop and implement guidelines for delivering exceptional customer...

At Mass Transit Railway, we are seeking a skilled and experienced Senior Customer Care Representative to join our team.Job DescriptionThe successful candidate will be responsible for handling customer enquiries, complaints, and escalated cases via the MTR hotline. They will also provide training, offer advice and support to team members, monitor daily...

We are looking for a talented Operations Executive to join our dynamic team at Times Publishing Hong Kong. This role offers a unique opportunity to make a meaningful contribution to our organization's success.Key Job FunctionsLiaise with customers, process orders, and handle customer inquiries.Compile sales reports and analyze data to identify trends and...

The West Kowloon Cultural District Authority is seeking a qualified candidate to fill the role of Membership Supervisor. This part-time position is responsible for delivering exceptional customer service, handling membership transactions, and promoting M+ benefits to guests.About the Role:This role requires a highly organized and detail-oriented individual...

This position requires overseeing the daily operations of the contact centre, ensuring that customer service standards are met and exceeded. This role involves managing a team of customer service representatives, developing strategies to improve customer satisfaction, and collaborating with other departments to enhance service delivery.Main...

Company OverviewHKT is a leading telecommunications company that provides innovative solutions to customers. Our team is committed to delivering exceptional service and ensuring customer satisfaction.

We are Hong Yip Service Company Limited, a dynamic and forward-thinking organization that provides innovative facility management solutions. We are currently seeking a skilled Maintenance Engineer to join our maintenance operations team.The ideal candidate will have a degree in Building Services Engineering, Electrical Engineering, Mechanical Engineering,...

Chubb Life is seeking a Customer Advocacy Lead to join our team.The primary responsibility of this role is to handle customer enquiries and advocate on behalf of our customers to ensure their needs are met.This includes representing the company as an ambassador to internal and external clients, responding to policy information, company procedures, rules, and...

About APM MonacoAPM Monaco is a dynamic company that values teamwork and open communication. Our diverse workforce is comprised of energetic and collaborative individuals who strive for excellence in their roles.Job SummaryWe are seeking an experienced Customer Service Manager to join our team in Monaco. As a key member of our customer service department,...

POLA ORBIS Travel Retail Limited, a leading company in the travel retail industry, is seeking an experienced Customer Service Representative to join their team. This role involves providing exceptional customer service and support to clients across the region.The ideal candidate will have at least 2 years' experience in commercial/sales admin/customer...

About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent,...

Job Summary">">In this role, you will be responsible for handling customer inquiries and requests related to credit cards and personal loans. You will provide professional assistance and support to customers via phone and live chat.">About Us">">PrimeCredit Limited is a leading financial services provider in the industry. We are committed to delivering...

About Jebsen GroupJebsen Group is a leading provider of consumer electronics, health & beauty, home enrichment, and watch products in Greater China. With over 40 years of experience, we have developed deep market insights and extensive distribution networks to best serve our brand partners and end-customers.Purpose of the JobThis role is responsible for...