Customer Service Team Lead

At Mass Transit Railway, we are seeking a skilled and experienced Senior Customer Care Representative to join our team.Job DescriptionThe successful candidate will be responsible for handling customer enquiries, complaints, and escalated cases via the MTR hotline. They will also provide training, offer advice and support to team members, monitor daily...

At International Executive Service Corps, we are seeking a highly skilled and experienced Senior Customer Services Manager to lead our customer service team. Reporting to the Head of Direct Channels, this role will be responsible for designing and delivering training programs, managing campaign development, and overseeing the daily operations of the contact...

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team's operation....

This position requires overseeing the daily operations of the contact centre, ensuring that customer service standards are met and exceeded. This role involves managing a team of customer service representatives, developing strategies to improve customer satisfaction, and collaborating with other departments to enhance service delivery.Main...

We are looking for a highly skilled Operations Support Team Lead to join our team at International Executive Service Corps.Job Description:The Operations Support Team Lead will be responsible for overseeing the monitoring and supervision of Customer Due Diligence & Account Opening services. This includes ensuring that all account opening applications comply...

Company Overview: The International Executive Service Corps is a leading organization in the field of unsecured loan businesses, dedicated to delivering exceptional customer service and ensuring accurate loan confirmations and disbursements.

Company Overview:The Mass Transit Railway Corporation is a leading public transportation provider in Hong Kong, serving millions of passengers daily. As a Senior Customer Care Representative, you will be part of our team dedicated to delivering exceptional service and ensuring the satisfaction of our customers.

We are looking for a talented Customer Service and Support Professional to join our team at International Executive Service Corps. In this role, you will provide operation support to our Telemarketing Team and Direct Sales Team in Personal Loan, Card Loan and Credit Card business.Job Description:Key Responsibilities:Handle customer inquiries and resolve...

About Hang Seng Bank LimitedWe are committed to service excellence and strive to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.Job Description:As Assistant Manager, Customer Experience, you will oversee daily operations, perform thorough analysis of customer...

**Job Summary:**We are seeking a highly experienced and motivated individual to join our mortgage services team as a Mortgage Services Team Lead. As a key member of our team, you will be responsible for leading our mortgage business and developing strategies to drive growth and expansion.**Responsibilities:Develop and implement business plans to drive...

Job DescriptionWe are looking for a highly motivated and organized individual to join our team as Assistant Visitor Services Operations Manager at M+. This role involves overseeing the daily operations of our museum venues, ensuring that all aspects of the visitor experience are executed to the highest standards.The successful candidate will have a strong...

At Hong Yip Service Company Limited, we are seeking an experienced professional to fill the role of Maintenance Engineer.The ideal candidate will be responsible for overseeing and managing maintenance work orders, ensuring timely completion and quality of work. They will also conduct regular site inspections to monitor progress and provide recommendations...

About UsBank of China (Hong Kong) Limited is one of the largest foreign exchange and treasury operations in Hong Kong, with a significant presence in the region.Job DescriptionWe are seeking a highly motivated Customer Service Representative Lead to join our team. As a key member of our customer service department, you will be responsible for handling...

Job OverviewThis role will oversee the entire customer service process, ensuring that all complaints are handled efficiently and effectively.Key ResponsibilitiesResponsibilities:Manage customer complaints and feedback from various sources, adhering to internal and external regulatory requirements.Collaborate with relevant parties to investigate complaints,...

International Executive Service Corps is seeking an experienced Director of Customer Operations to lead our customer service team. As a strategic leader, you will be responsible for developing and implementing operational strategies to drive business success and exceed customer expectations.Main Responsibilities:Design and implement comprehensive operational...

About UsAt DBS Bank, we believe that our employees are our greatest assets. We are committed to providing them with a dynamic environment that supports their development and recognises their achievements.Job SummaryWe are seeking an experienced Senior Customer Service Lead to manage the counter & cash operations, and overall branch security control through...

We are looking for a seasoned professional to take on the role of Senior Manager for Customer Experience at International Executive Service Corps. This key position will be responsible for leading our customer service team and driving business results through effective customer engagement and support.Main Responsibilities:Develop and implement strategies to...

Job SummaryWe are seeking an experienced and skilled Senior Counter Services Team Lead to join our team at Bank Of China (Hong Kong) Limited.Key ResponsibilitiesSupervise and support counter staff to ensure exceptional service quality and efficient operations.Collaborate with branch managers to develop and implement effective counter service...

Job OverviewAmbition is seeking a seasoned professional to lead our customer experience team in the financial services sector.Key ResponsibilitiesTeam Leadership: Manage and develop a team of service representatives, fostering a culture of excellent customer service.Service Excellence: Develop and implement guidelines for delivering exceptional customer...

Shangri-La Group offers a unique opportunity to grow with our renowned luxury hotel group operating five properties in Hong Kong. Our company provides guests with diverse options across different brands to cater to every guest's needs.We prioritize the development of our colleagues, investing heavily in their learning and professional growth. This approach...