Customer Service Operations Manager

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team's operation....

International Executive Service Corps is seeking an experienced Director of Customer Operations to lead our customer service team. As a strategic leader, you will be responsible for developing and implementing operational strategies to drive business success and exceed customer expectations.Main Responsibilities:Design and implement comprehensive operational...

At International Executive Service Corps, we are seeking a highly skilled and experienced Senior Customer Services Manager to lead our customer service team. Reporting to the Head of Direct Channels, this role will be responsible for designing and delivering training programs, managing campaign development, and overseeing the daily operations of the contact...

Job DescriptionThe successful candidate will be responsible for overseeing the operations of customer service delivered in various platforms, including inbound and outbound calls, walk-in customers, and live chat.Key Responsibilities:Manage the delivery of customer service across multiple channels to ensure a seamless experience for clients.Plan and allocate...

Job DescriptionThe successful candidate will be responsible for establishing strong customer relationships with identified customers and fleet customers through on-site visits. The role involves setting up service level agreements (SLAs) and dashboards for these customers, reviewing and assessing customer service contracts and rental contracts to minimize...

We are looking for a talented Customer Service and Support Professional to join our team at International Executive Service Corps. In this role, you will provide operation support to our Telemarketing Team and Direct Sales Team in Personal Loan, Card Loan and Credit Card business.Job Description:Key Responsibilities:Handle customer inquiries and resolve...

As a seasoned HR Business Partner and Recruiter, you will play a pivotal role in elevating the career of customer service professionals at CTF Life.The successful candidate will be instrumental in delivering outstanding support and fostering strong relationships with our valued partners. Your primary responsibility will be to oversee the day-to-day...

About the RoleThis is an exciting opportunity to join our team as a Distribution Manager Lead. In this role, you will be responsible for leading a team of logistics professionals, managing the daily customer service and delivery operation, and ensuring that our customers receive the highest level of service.Key Responsibilities:Lead a team of logistics...

Job OverviewThe Bank of China is seeking a talented Customer Service Manager to join our Personal Banking and Wealth Management Department. This role is responsible for delivering quality customer services through counter transactions, supporting back-end branch operations, and cross-selling retail banking products.Key ResponsibilitiesDeliver quality...

HKMC Annuity Limited is a dynamic company that offers a challenging and rewarding career opportunity for a customer service and operations specialist.Job OverviewWe are seeking an experienced professional to join our team as a customer service and operations specialist. This role will be responsible for addressing customer complaints, providing feedback to...

At International Executive Service Corps, we are seeking a highly skilled Fulfillment Operations Manager to join our team. This role is responsible for providing full spectrum operation support to both Telemarketing Team and Direct Sales Team in Personal Loan, Card Loan and Credit Card business.Main Responsibilities:Deliver quality customer service by...

About UsCrossings Executive Search is a leading recruitment agency specializing in high-level placements within the insurance and financial sectors. Our team of experts has extensive knowledge of the industry and a deep understanding of our clients' needs.Job DescriptionWe are seeking an experienced Customer Service Operations Manager to join our team. The...

At DBS Bank, we're on a mission to help our customers achieve their dreams and aspirations. As a leading bank in Asia, our Consumer Banking Group is dedicated to delivering exceptional customer service and counter operations across the region.As the Assistant Customer Service Manager, Consumer Banking Group, you'll play a key role in overseeing branch...

Customer Service Agent/ Operations Agent (Cargo Airline) AIR ONE (AO) is seeking an experienced and proactive Customer Service Agent to oversee the airline CARGO operations of the Hong Kong branch. Key Responsibilities include: Act as the primary contact for airlines, freight forwarders, and ground handling agents. Address customer inquiries related to...

We are looking for a seasoned professional to take on the role of Senior Manager for Customer Experience at International Executive Service Corps. This key position will be responsible for leading our customer service team and driving business results through effective customer engagement and support.Main Responsibilities:Develop and implement strategies to...

Reporting to the Manager, Operations Support, you will be responsible for monitoring and supervision to service of Customer Due Diligence & Account Opening. Responsibilities: • Process the account opening applications compliant with internal policies and local regulatory requirements• Conduct KYC (Know Your Client) /CDD (Customer Due Diligence) / AML...

Job OverviewThe British Council is seeking a highly skilled and experienced Customer Service Operations Coordinator to join its exams team. This role involves delivering exceptional customer service experience, meeting key performance indicators for customer satisfaction, and contributing to the achievement of annual business targets.Main...

This position requires overseeing the daily operations of the contact centre, ensuring that customer service standards are met and exceeded. This role involves managing a team of customer service representatives, developing strategies to improve customer satisfaction, and collaborating with other departments to enhance service delivery.Main...

Job Overview:Customer Service Operations DirectorThe Customer Service Operations Director plays a critical role in delivering exceptional customer experiences at the M+ Museum. This includes overseeing daily operations, managing staff, and implementing standard operating procedures.Main Responsibilities:Operational Excellence: Ensure all venues and event...

Customer Services / Corporate Services Officer (ESOP) Handle and follow up clients' enquiries, liaise with external parties and internal staff based on the feedbacks gather from clients. Handle ESOP project processing and provide suggestions for clients in a professional manner. Providing reports and managing documents. Knowledge on KYC and AML procedures....