Customer Service Operations Coordinator, Exams Management

Role PurposeThe purpose of this role is to ensure the effective and efficient delivery of exams within a small or remote location. This involves managing the logistics of exam materials, coordinating with venue supervisors, and providing customer support. As an Exams Operations Coordinator, you will play a key role in maintaining the high standards of the...

Job DescriptionThe British Council is seeking an experienced Operations Officer to join its Exams team in Hong Kong. As an Operations Officer - Exams, you will be responsible for ensuring the effective and efficient delivery of exams in small or remote locations. Your primary responsibilities will include managing the logistics of exam materials,...

Job OverviewAs an Exam Delivery Specialist with the British Council, you will play a critical role in ensuring the smooth and efficient delivery of exams in small or remote locations. Your primary responsibility will be to manage the logistics of exam materials, including their receipt, storage, and distribution. You will also be responsible for coordinating...

Pay Band: 4/H (from HKD 14,170 per month) Country/Location: Hong Kong Department: Exams Contract Type: Indefinite Closing Date: Sunday, 30 March 2025 - 23:59 (GMT +8) Role Purpose: To ensure a high quality and efficient integrated customer service experience for customers meeting all British Council Key Performance Indicators (KPIs) for customer...

Key ResponsibilitiesEnsure timely registration of exams candidates, adhering to established procedures.Handle customer inquiries, providing accurate information on services offered by the British Council.Maintain up-to-date databases and records, as per requirements outlined by the Assistant Manager - Customer Service.Requirements:University degree or...

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team's operation....

At International Executive Service Corps, we are seeking a highly skilled and experienced Senior Customer Services Manager to lead our customer service team. Reporting to the Head of Direct Channels, this role will be responsible for designing and delivering training programs, managing campaign development, and overseeing the daily operations of the contact...

Job OverviewWe are seeking a highly motivated and organized individual to manage our landmark residential clubhouse. The successful candidate will be responsible for organizing recreational activities, handling resident inquiries, and ensuring the smooth operation of the clubhouse.ResponsibilitiesManage the day-to-day operations of the clubhouseOrganize and...

Company Overview: The International Executive Service Corps is a leading organization in the field of unsecured loan businesses, dedicated to delivering exceptional customer service and ensuring accurate loan confirmations and disbursements.

Company Overview:Hong Kong Airlines Ltd is a dynamic airline operating in the Asian region, offering a range of services to passengers and cargo.We are seeking an experienced Officer, Licensing (Administration) to join our team, who can facilitate our expansion and provide exceptional support to our operations.About the Role:Facilitate license endorsement...

We are looking for a Customer Service Coordinator to join our team at CL Solutions Limited.The successful candidate will be responsible for handling customer inquiries, following up on orders, and arranging shipments. They will also coordinate with suppliers to schedule delivery and renew software maintenance contracts.This is an exciting opportunity for...

Role OverviewWe are seeking a highly motivated and results-driven Customer Service Officer to join our Exams team in Hong Kong.This is a locally recruited position, and applications are welcomed from candidates currently in this location with a natural right to work.Key Responsibilities:Enquiry Handling: Answer first-level enquiries received in person, by...

International Executive Service Corps is seeking an experienced Director of Customer Operations to lead our customer service team. As a strategic leader, you will be responsible for developing and implementing operational strategies to drive business success and exceed customer expectations.Main Responsibilities:Design and implement comprehensive operational...

About the RoleThis is an exciting opportunity to join our team as a Distribution Manager Lead. In this role, you will be responsible for leading a team of logistics professionals, managing the daily customer service and delivery operation, and ensuring that our customers receive the highest level of service.Key Responsibilities:Lead a team of logistics...

At The Mira Hong Kong, we value our guests' satisfaction above all else. As a Customer Service Coordinator, you will be responsible for ensuring that every guest interaction is positive and memorable.Your key responsibilities will include:Greeting and assisting guests upon arrival and departureHandling guest inquiries and requestsProviding information and...

Job DescriptionThe successful candidate will be responsible for overseeing the operations of customer service delivered in various platforms, including inbound and outbound calls, walk-in customers, and live chat.Key Responsibilities:Manage the delivery of customer service across multiple channels to ensure a seamless experience for clients.Plan and allocate...

About the RoleThe successful candidate will be responsible for managing the day-to-day operations of our Customer Caring and Engagement team, providing quality customer services to visitors, passengers, and VIPs. This includes assisting in organizing customer service activities and campaigns, coordinating onsite arrangements, conducting local surveys, and...

About the Job: We are seeking a highly skilled Global Operations Coordinator to join our team. In this role, you will be responsible for coordinating and managing changes to regulations, rules, and queries from local regulators.Key Responsibilities: Regulatory Change Management: Central coordinator for regulatory exams impacting multiple lines of business...

Job DescriptionThe successful candidate will be responsible for establishing strong customer relationships with identified customers and fleet customers through on-site visits. The role involves setting up service level agreements (SLAs) and dashboards for these customers, reviewing and assessing customer service contracts and rental contracts to minimize...

We are looking for a talented Customer Service and Support Professional to join our team at International Executive Service Corps. In this role, you will provide operation support to our Telemarketing Team and Direct Sales Team in Personal Loan, Card Loan and Credit Card business.Job Description:Key Responsibilities:Handle customer inquiries and resolve...