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Operations Officer
2 weeks ago
The British Council is seeking an experienced Operations Officer to join its Exams team in Hong Kong. As an Operations Officer - Exams, you will be responsible for ensuring the effective and efficient delivery of exams in small or remote locations. Your primary responsibilities will include managing the logistics of exam materials, coordinating with venue supervisors, and providing customer support.
Key Responsibilities
- Undertake the related planning and delivery functions in preparation for Test Days in line with BC process.
- Receive instructions and requests from cluster operations and plan and organise given resources accordingly to ensure that work is carried out efficiently and effectively.
- Scan dashboards to monitor performance and identify issues, taking corrective action as needed.
- Deploy engagement plan for Venue Staff, supporting decisions of Operations Manager with the selection of venue staff, sets performance expectations and maintains positive relations.
- Supports tasks to reconcile exam materials and papers received are as per plan, report and escalate any discrepancies.
- Undertake handling of suitcases and storage of materials, ensures the proper procedures and documentation is adhered to when handing over to courier or test day staff.
- Ensures proper script receipt tracking, packing and return OR scanning, store, and shredding.
- Supports the selection of suitable venues, planning for Test Day resources ordering, quality, distribution, and management.
- Provides timely escalation of issues, enabling the adaptation of work plans where necessary.
Requirements
- Experience working in a busy operational environment delivering high levels of customer service.
- Ability to ensure compliance, risk and security standards are monitored and maintained.