Exams Operations Coordinator

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China British Council Full time
Role Purpose
The purpose of this role is to ensure the effective and efficient delivery of exams within a small or remote location. This involves managing the logistics of exam materials, coordinating with venue supervisors, and providing customer support. As an Exams Operations Coordinator, you will play a key role in maintaining the high standards of the British Council's exam delivery process.

Key Responsibilities
  • Undertake planning and delivery functions in preparation for Test Days, ensuring compliance with BC processes.
  • Receive instructions and requests from cluster operations and plan and organize resources accordingly to ensure efficient work.
  • Scan dashboards to monitor performance and identify issues, taking corrective action as needed.
  • Deploy engagement plans for Venue Staff, supporting decisions regarding venue staff selection, performance expectations, and relations maintenance.
  • Support confidential materials handling and management, ensuring adherence to British Council standards.
  • Sort and pack exam materials for designated test venues, ensuring secure storage and timely delivery.
  • Reconcile exam materials and papers received, reporting discrepancies and escalating issues as necessary.
  • Manage suitcases and storage of materials, adhering to procedures and documentation requirements.
  • Ensure proper script receipt tracking, packing, and return or scanning, storing, and shredding.
  • Support the selection of suitable venues, planning for Test Day resources ordering, quality, distribution, and management.
  • Provide timely escalation of issues, enabling adaptation of work plans where necessary.

Requirements
  • Experience working in a busy operational environment delivering high levels of customer service.
  • Ability to ensure compliance, risk, and security standards are monitored and maintained.

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