Exams Operations Coordinator
2 weeks ago
The purpose of this role is to ensure the effective and efficient delivery of exams within a small or remote location. This involves managing the logistics of exam materials, coordinating with venue supervisors, and providing customer support. As an Exams Operations Coordinator, you will play a key role in maintaining the high standards of the British Council's exam delivery process.
Key Responsibilities
- Undertake planning and delivery functions in preparation for Test Days, ensuring compliance with BC processes.
- Receive instructions and requests from cluster operations and plan and organize resources accordingly to ensure efficient work.
- Scan dashboards to monitor performance and identify issues, taking corrective action as needed.
- Deploy engagement plans for Venue Staff, supporting decisions regarding venue staff selection, performance expectations, and relations maintenance.
- Support confidential materials handling and management, ensuring adherence to British Council standards.
- Sort and pack exam materials for designated test venues, ensuring secure storage and timely delivery.
- Reconcile exam materials and papers received, reporting discrepancies and escalating issues as necessary.
- Manage suitcases and storage of materials, adhering to procedures and documentation requirements.
- Ensure proper script receipt tracking, packing, and return or scanning, storing, and shredding.
- Support the selection of suitable venues, planning for Test Day resources ordering, quality, distribution, and management.
- Provide timely escalation of issues, enabling adaptation of work plans where necessary.
Requirements
- Experience working in a busy operational environment delivering high levels of customer service.
- Ability to ensure compliance, risk, and security standards are monitored and maintained.
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