Fulfillment Operations Manager
1 week ago
At International Executive Service Corps, we are seeking a highly skilled Fulfillment Operations Manager to join our team. This role is responsible for providing full spectrum operation support to both Telemarketing Team and Direct Sales Team in Personal Loan, Card Loan and Credit Card business.
Main Responsibilities:
- Deliver quality customer service by handling loan confirmation and disbursement accurately.
- Conduct customer surveys for sales service monitoring.
- Ensure compliance with internal guidelines, legal and regulatory requirements when delivering job duties.
- Perform shift duty subject to business needs.
- Assist the Assistant Manager in overseeing team performance.
Minimum Requirements:
- Secondary education.
- 2 years' relevant experience preferably in unsecured loan business.
- Good knowledge of loan products.
- Good command of written and spoken English and Chinese.
Candidates with less experience will be considered as (Senior) Assistant, Fulfillment & Operation Support. We offer a dynamic work environment and opportunities for growth and development.
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