Operations Manager, Cheque Processing
2 days ago
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If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as an Operations Manager, Cheque Processing.
Principal Responsibilities
- Supervise and support Domestic Cheque and International Cheque processing to ensure service quality and smooth operation.
- Manage Hong Kong Cheque team and monitor the performance of offshore Cheque team.
- Investigate, escalate to management and apply remedies for operation issues and incidents in a timely manner.
- Provide accurate monthly reports and management reporting in a timely manner and analyze the reports to spot out underperforming areas.
- Support the management and mitigation of operational risk by identification, assessment, mitigation and control of operational risk of cheque processes.
- Raise the awareness and alertness of financial crime activities relating to cheques and reduce the potential fraud loss.
- Support the planning and execution of business continuity and contingency plans and perform regular contingency drill exercises in accordance with HSBC and regulatory requirements.
- Ensure the operation is compliant with HSBC risk policies and procedures, regulatory standards and audit requirements, fulfilling all control requirements via continuous review of working procedures.
- Identify and drive streamlining initiatives/projects from planning to implementation for Cheque Operations.
- Contribute to operational efficiency, productivity improvement and customer experience, managing ad-hoc process changes as required.
- Communicate and perform governance with various service providers.
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