Domestic and International Cheque Manager

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Job Description

The Operations Manager, Cheque Processing role is critical to ensuring the smooth operation of our cheque processing services. You will be responsible for supervising and supporting domestic cheque and international cheque processing, as well as managing the Hong Kong cheque team and monitoring the performance of the offshore cheque team.

In this role, you will also investigate, escalate to management, and apply remedies for operation issues and incidents in a timely manner. Additionally, you will provide accurate monthly reports and management reporting in a timely manner and analyze the reports to spot out underperforming areas.

As part of our operations team, you will work closely with various stakeholders to ensure the efficient processing of cheques and minimize any operational risks. You will also contribute to the development and implementation of business continuity and contingency plans to ensure the continuity of our services.

Key Skills and Qualifications:

  • Proven experience in operations management, preferably in a financial services industry.
  • Strong analytical and problem-solving skills, with ability to investigate and resolve complex issues.
  • Excellent communication and interpersonal skills, with ability to work effectively with various stakeholders.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
  • Strong knowledge of operational risk management and compliance with regulatory requirements.


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