Customer Service Operations Director, Museum Venue

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time
Job Overview:Customer Service Operations Director

The Customer Service Operations Director plays a critical role in delivering exceptional customer experiences at the M+ Museum. This includes overseeing daily operations, managing staff, and implementing standard operating procedures.

Main Responsibilities:

  1. Operational Excellence: Ensure all venues and event flows are well-managed, meeting M+ standards and expectations.
  2. Staff Development: Supervise and train Visitor Services staff to provide excellent customer service.
  3. Collaboration: Work closely with other teams, such as security and facilities management, to ensure seamless visitor experiences.
  4. Continuous Improvement: Identify areas for improvement and implement changes to enhance customer experiences.

Requirements:

  • Degree: Recognized university degree in business management, marketing, hospitality management, or related field.
  • Experience: Around 5 years of relevant work experience in hospitality or other industries, with experience in operating sizable cinemas or theaters.
  • Skills:
    • Strong leadership skills
    • Excellent communication skills
    • Able to work under pressure


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