Cultural Venue Operations Manager

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time

Cultural Venue Operations Manager

We are looking for an experienced Cultural Venue Operations Manager to lead the team in achieving M+ standards and KPIs. As a key member of our team, you will be responsible for overseeing the daily operations of designated venues, establishing standard operating procedures, and managing collaborations with various stakeholders.

  • Key Responsibilities:
  • Assist the Manager in leading the team to achieve M+ standards and KPIs while adhering to institution safety guidelines.
  • Oversee the daily operations, maintaining all venues and event flows, and support the operations of Information Desk, cloak room, galleries, and lobby area as required.
  • Supervise Visitor Services staff in designated venues, including scheduling, performance management, and training to ensure a consistent visitor experience.
  • Establish and implement standard operating procedures for frontline operations, including safety, cleanliness, screening, event support, and general housekeeping.
  • Collaborate with relevant parties to set up ticketing systems and address issues related to ticket sales.
  • Manage the collaboration with potential hirers, clients, guests, institutional partners, outside vendors, and internal parties on regular and special programs, events, and performances.
  • Work closely with front-line teams such as security and facilities management to provide a seamless visitor experience, resolving emergency incidents or situations following established protocols.
  • Support supervisor in collaborating with curatorial teams and the Marketing, Digital, and Customer Experience Department on marketing plans to drive box office sales.
  • Assist in budget management and provide regular reports for management review.

About Us:

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion for realising the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture, and entertainment.



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