Cultural Venue Operations Manager
6 days ago
Cultural Venue Operations Manager
We are looking for an experienced Cultural Venue Operations Manager to lead the team in achieving M+ standards and KPIs. As a key member of our team, you will be responsible for overseeing the daily operations of designated venues, establishing standard operating procedures, and managing collaborations with various stakeholders.
- Key Responsibilities:
- Assist the Manager in leading the team to achieve M+ standards and KPIs while adhering to institution safety guidelines.
- Oversee the daily operations, maintaining all venues and event flows, and support the operations of Information Desk, cloak room, galleries, and lobby area as required.
- Supervise Visitor Services staff in designated venues, including scheduling, performance management, and training to ensure a consistent visitor experience.
- Establish and implement standard operating procedures for frontline operations, including safety, cleanliness, screening, event support, and general housekeeping.
- Collaborate with relevant parties to set up ticketing systems and address issues related to ticket sales.
- Manage the collaboration with potential hirers, clients, guests, institutional partners, outside vendors, and internal parties on regular and special programs, events, and performances.
- Work closely with front-line teams such as security and facilities management to provide a seamless visitor experience, resolving emergency incidents or situations following established protocols.
- Support supervisor in collaborating with curatorial teams and the Marketing, Digital, and Customer Experience Department on marketing plans to drive box office sales.
- Assist in budget management and provide regular reports for management review.
About Us:
The West Kowloon Cultural District Authority welcomes exceptional talent with a passion for realising the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture, and entertainment.
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