Seamless Experience Leader
2 weeks ago
Transforming Customer Experiences
We're looking for a Customer Experience Lead to redefine how we engage with customers, transforming our Customer Success and Service teams into a function that drives experience.
This role is about designing proactive strategies that elevate customer interactions, drive engagement, and build long-term brand affinity.
You'll shape the future of LOJEL's loyalty and retention strategies, ensuring CX is a central driver of engagement, advocacy, and brand love.
Your Key Responsibilities
- Lead the evolution of the Customer Success and Service teams into an experience-first function.
- Establish a data-driven approach to CX, using insights from service interactions, market research, and digital behavior.
- Develop scalable knowledge ecosystems, ensuring seamless access to support and information.
Your Skills and Qualifications
- 5+ years of experience in CX strategy, customer insights, or service leadership.
- Expertise in customer journey mapping, identifying opportunities for optimization, and proactive experience design.
- An analytical mindset, with a deep understanding of customer engagement metrics and behavioral insights.
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