Customer Experience Leader

Our VisionWe aim to be at the forefront of innovation in operations solutions and customer experience. Our goal is to create sustainable value by delivering exceptional service and developing strategic partnerships.Job DescriptionDevelop and articulate the strategy, vision, and plan for market-leading underwriting and claims enhancement using data-driven...

Job DescriptionAs a Customer Experience Leader in our Treasures and Distribution team, you will play a critical role in shaping our customer experience strategy. You will be responsible for designing and implementing initiatives to enhance customer satisfaction and loyalty through exceptional service delivery.Main TasksAnalyse customer feedback and data to...

The Murray, Hong Kong, a Niccolo Hotel is seeking a talented Customer Experience Leader - Night Shift to join our front office team.Responsibilities:Guest Service Leadership: Lead a team to deliver exceptional customer experiences, ensuring that all guest complaints and enquiries are handled efficiently and effectively.Audit Process Support: Assist in the...

About the RoleWe are seeking a Strategic Growth Leader to drive customer experience strategies in our organization.Develop forward-looking customer and marketing strategy to support our ambition of becoming an undisputed insurance leader in customer centricity and sustained high growth.Strengthen Customer Centric mindset and culture by capturing customer...

Retail Experience Transformation LeaderAbout the PositionKey ResponsibilitiesThe Retail Experience Transformation Leader will be responsible for developing and implementing training programs that enhance the customer service skills of retail staff, ensuring a superior shopping experience consistent with the brand's luxury positioning.You will analyze...

Job DescriptionThe DBS Consumer Banking Group is a leading bank in Asia, helping our customers realise their dreams and ambitions. As a market leader in consumer banking, we have a full spectrum of products and services to support our customers' needs at every life stage.We are seeking a Customer Experience Specialist to assist our businesses in...

We are looking for a Customer Experience Strategist to join our Consumer Banking Group. As a market leader in consumer banking, we offer a full spectrum of products and services to assist our customers at every life stage.The ideal candidate will have a proven track record of driving change management in a cross-functional organization, with a strong...

The ideal candidate for Store Experience Leader at Xiaomi Technology will be responsible for creating an exceptional customer experience through sales performance, customer satisfaction, and staff training and development.Key Accountabilities:Spearhead efforts to foster client loyalty and expand brand presenceHire, train, and assess store employees'...

DBS Bank is the leading bank in Asia, providing a wide range of financial solutions to help customers realise their dreams and ambitions.As a market leader in consumer banking, DBS has a comprehensive suite of products and services that cater to various aspects of customers' lives.Key Responsibilities:Assist the Customer Service Manager in overseeing...

Job Summary:TaiKang (Hong Kong) Preparatory Office seeks a highly skilled Senior Manager to oversee the supervision of individual teams and lead them to achieve Key Performance Indicators (KPIs). This position is responsible for driving initiatives to enhance operational efficiency and customer experience.Key Responsibilities:Team Supervision: Assist the...

Unlock Your Potential as a Customer Experience ExpertLululemon Athletica is a leader in the performance apparel industry that empowers employees to grow professionally and personally.The Educator role offers a unique opportunity to develop your expertise in customer service and product knowledge.Main Accountabilities:Develop and maintain strong relationships...

Merkle, a leading customer experience transformation partner to Fortune 1000 companies, empowers brands to enhance their competitive advantage through exceptional customer experiences.We are seeking a dynamic CX Solution Consultant/Manager to join our Hong Kong team as we expand to meet the rising demand for outcome-driven customer experience management...

**Job Title:** Store Experience and Display Leader**Location:** Hong Kong**About ConnectedGroup:**We are a leading fashion retailer with a strong presence in Hong Kong and Macau. Our mission is to provide our customers with an exceptional shopping experience through our innovative products and engaging store environments.**Job Description:**About the Role:We...

Company Overview and CultureLululemon Athletica is a global leader in the athletic apparel industry, known for our high-quality yoga pants, tops, and other performance wear.We are committed to creating a workplace culture that is inclusive, diverse, and empowering. Our employees are our greatest asset, and we strive to create an environment where they can...

Make a Lasting Impact at HSBCWe are seeking highly motivated individuals to join our team as Senior Customer Service Officers. This is an exceptional opportunity to deliver outstanding customer service and make a positive impact on the lives of our customers.">Company Overview:HSBC is a global banking and financial services company with a rich history of...

About This RoleThe Events Experience Manager is a key leader who collaborates with cross-functional partners to create and execute dynamic brand events and experiences.This role requires a creative and strategic thinker who has delivered results through execution, with 7+ years of experience in experiential marketing.

Technical Leader OpportunityWe are seeking a talented Technical Leader - Customer Technology Solutions to join our team at Mandarin Oriental Hotel Group Limited. In this role, you will be responsible for overseeing the full technical management and lifecycle of key business applications that support the customer experience.About the RoleThe successful...

Job RequirementsTo be successful in this role, you will need to have a strong background in marketing and sales, with a proven track record of driving business growth and achieving revenue targets. You will also need to have excellent leadership and communication skills, with the ability to motivate and direct a team of marketing professionals.About the...

Job DescriptionWe are seeking a highly skilled Support Process Optimizer to join our team at OSL. As a key member of our customer support function, you will play a crucial role in ensuring that our customers receive exceptional service and support.ResponsibilitiesHandle customer inquiries from various communication channels to ensure OSL's customer support...

At Regnology Group GmbH, we are seeking a highly skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for driving customer loyalty and retention by creating visibility of our customer experience across the client 'customer journey'. You will act as a client advocate, gathering and maintaining data...