Current jobs related to Senior Retail Experience Leader - Hong Kong, Central and Western District - Richemont

  • Regional Retail Media Executive

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China DFI Retail Group Full time

    We are seeking a highly experienced Regional Retail Media Executive to join our team at DFI Retail Group. As a key member of our sales team, you will be responsible for developing and implementing media sales strategies to drive revenue growth and expand our presence in the Hong Kong market.The ideal candidate will have 8-10+ years of experience in sales,...

  • Digital Sales Leader

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China DFI Retail Group Full time

    At DFI Retail Group, we are seeking a seasoned Digital Sales Leader to spearhead our sales efforts in Hong Kong. This is an exceptional opportunity for a strategic problem solver with proven sales success and strong media ties to drive revenue growth and lead high-performance sales teams.The ideal candidate will have 8-10+ years of experience in sales, with...

  • Head of Retail Media

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China DFI Retail Group Full time

    We are looking for a highly motivated and experienced Head of Retail Media to join our team at DFI Retail Group.About the RoleThe Head of Retail Media role is responsible for leading and running the sales team, defining and executing sales strategies, and driving media revenue growth. Seeking strategic problem solver with proven sales success, strong HK...

  • Senior Business Development Manager

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China DFI Retail Group Full time

    We are looking for a skilled Senior Business Development Manager to join our team at DFI Retail Group. As a key member of our sales team, you will be responsible for developing and implementing business development strategies to drive revenue growth and expand our presence in the Hong Kong market.The ideal candidate will have 8-10+ years of experience in...

  • Senior Operations Leader

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time

    **Job Summary:**We are seeking a highly experienced Senior Operations Leader to join our team at Bank of Communications (Hong Kong) Limited. This is an exciting opportunity for a professional with strong operational management skills and experience in retail banking branch operations.About the Role:As a Senior Operations Leader, you will be responsible for...

  • Strategic Luxury Retail Leader

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China MagicSearch Full time

    Immerse yourself in a world of high-end retail excellence with Magicsearch.Luxury Retail Director OpportunityWe are partnering with a prominent global fashion brand to find an exceptional Retail Director who can drive business growth and foster a culture of excellence.The Role:Develop and implement strategic plans to drive store teams towards company...

  • Senior Business Development Manager

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China DFI Retail Group Full time

    As a Senior Business Development Manager at DFI Retail Group, you will play a crucial role in driving media revenue growth and leading our sales team.Key ResponsibilitiesThe successful candidate will be responsible for:Defining and executing sales strategies to achieve media sales targets using creativity and media expertiseBuilding and maintaining...

  • Travel Retail Coordinator

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China POLA ORBIS TRAVEL RETAIL LIMITED Full time

    We are looking for a highly organized and detail-oriented individual to join our team as a Travel Retail Coordinator. In this role, you will be responsible for managing orders, coordinating with suppliers, and ensuring timely delivery of products to our customers.The ideal candidate will have excellent communication skills, be able to work independently, and...

  • Revenue Growth Strategist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China DFI Retail Group Full time

    About the RoleWe are seeking an experienced Revenue Growth Strategist to join our team at DFI Retail Group. As a senior leader, you will be responsible for developing and executing comprehensive insight monetisation strategies across our organisation. This is a unique opportunity to leverage your expertise in data analytics and revenue growth to drive...

  • Senior Retail Manager

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China L GARMENT CO., LTD. Full time

    Be among the first 25 applicantsResponsibilities:Responsible for the management of all stores of the KENT&CURWEN and Cerruti1881 in Hong Kong & Macau.Strategy Implementation: Translate retail strategies into actionable plans for store teams to achieve sales targets and key performance indicators (KPIs).Operational Efficiency: Enhance operational processes to...

Senior Retail Experience Leader

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Richemont Full time
Job Description

The Senior Retail Experience Leader will be responsible for developing and implementing strategies to enhance customer experience across all touchpoints. Key responsibilities include:

  • Providing weekly and monthly CRM reports to senior leadership.
  • Monitoring CRM action results by store and individual staff performance.
  • In charge of CRM tools and responsible for sending email blasts and generating call lists according to boutique-specific needs.
  • Regular analysis of competitors and customer landscapes to ensure competitiveness of the CRM program.

Key Responsibilities

  • Promoting optimum staff performance through coaching, counseling, and disciplining employees.
  • Maintaining knowledge of market trends to determine the need for improvements in the store.
  • Determining, setting, tracking, and reporting all Retail KPIs.
  • Analyzing sales and revenue reports on a weekly and monthly basis.
  • Maintaining store staff through recruiting, selecting, orienting, and training employees.
  • Training and evaluating store employees through selling role play and Client Experience Program.
  • Training store employees on corporate policies and procedures.
  • Developing relationships with key suppliers and vendors.
  • Suggesting new operational and selling strategies to improve store performance and productivity.