Customer Service Director
2 weeks ago
**About Classy Wheeler Limited**
We are a leading regional IT and telecom solutions provider, committed to delivering exceptional service quality to our clients.
As a **Customer Service Director**, you will be responsible for researching and planning customer service strategies, as well as analyzing service quality. Your key objectives include:
- Conducting strategy analysis to identify service improvement initiatives and enhance overall service quality;
- Organizing customer feedback surveys, preparing service quality reports and analyses, and performing service management tasks;
- Developing and implementing effective customer service hotline standards and providing business consultancy, troubleshooting, and complaint handling services;
- Assisting with ad-hoc tasks assigned by management.
**Requirements**
- A university degree or above, with at least 3 years of relevant working experience in consulting firms or telecom companies;
- Good understanding of customer service management frameworks and daily operational models;
- Knowledge of MNC customer requirements;
- Proven track record in service management, with in-depth domain knowledge in the Telco business;
- Excellent analytical, oral, and written communication skills, with project management experience.
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