Customer Service Director
2 days ago
We are seeking a Customer Service Director to join our team at Bank Of China (Hong Kong) Limited. This role is responsible for championing one-stop personal banking services at our Contact Centre.
Main Responsibilities- Deliver Quality Services: Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately.
- Provide Exceptional Support: Serve as the day-to-day customer contact for any relevant issues on investment, insurance, other banking products, and provide after-sales service & support.
- Build Long-Term Relationships: Identify and develop long-term customer relationships with existing and prospective customers.
- Meet Customer Needs: Provide relevant and suitable products and services to meet customers' financial needs in order to achieve business targets.
- Address Feedback Professionally: Address customer feedback / complaints professionally.
- Education: Degree or above.
- Certifications: With qualifications in IIQE and HKSI will be preferred.
- Experience: Sound knowledge and at least 4 years of relevant working experience in retail banking services and products, including but not limited to insurance and investment products.
- Skillset: With strong ability to cope with fast & dynamic pace, remarkable organizing & problem-solving techniques.
- Perspective: Customer-focused, independent, self-motivated, and able to work under pressure.
- Languages: Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written, including Putonghua.
- Technical Skills: Proficient in PC applications, such as MS Office and Chinese inputs.
- Overtime: May required on-shift duty as needed.
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