Customer Service Director

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Job Description

We are seeking a Customer Service Director to join our team at Bank Of China (Hong Kong) Limited. This role is responsible for championing one-stop personal banking services at our Contact Centre.

Main Responsibilities
  • Deliver Quality Services: Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately.
  • Provide Exceptional Support: Serve as the day-to-day customer contact for any relevant issues on investment, insurance, other banking products, and provide after-sales service & support.
  • Build Long-Term Relationships: Identify and develop long-term customer relationships with existing and prospective customers.
  • Meet Customer Needs: Provide relevant and suitable products and services to meet customers' financial needs in order to achieve business targets.
  • Address Feedback Professionally: Address customer feedback / complaints professionally.
Requirements
  • Education: Degree or above.
  • Certifications: With qualifications in IIQE and HKSI will be preferred.
  • Experience: Sound knowledge and at least 4 years of relevant working experience in retail banking services and products, including but not limited to insurance and investment products.
  • Skillset: With strong ability to cope with fast & dynamic pace, remarkable organizing & problem-solving techniques.
  • Perspective: Customer-focused, independent, self-motivated, and able to work under pressure.
  • Languages: Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written, including Putonghua.
  • Technical Skills: Proficient in PC applications, such as MS Office and Chinese inputs.
  • Overtime: May required on-shift duty as needed.


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