Customer Service Coordinator

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mouser Electronics Full time
About the Role

The Customer Accounts Representative is responsible for providing exceptional service to customers, working closely with the Customer Service Team and the corporate Customer Accounts Department in Texas, USA.

This role involves performing order releases, new account set ups, credit investigations, and collection contacts. The ideal candidate will provide credit information to customers within specified deadlines and meet specified credit department objectives.

Key Responsibilities
  • Process credit applications requests from customers, perform credit search, and offer customers credit terms and limits according to policy and procedure.
  • Communicate with customers and other departments within Mouser to resolve account issues, pending orders, invoice discrepancies, and customer accounts reconciliations.
  • Process Service Orders and submit EDI and portal invoices to customers' designated paths.
  • Determine customer needs and plans, making suggestions and pursuing customer account possibilities beyond customer-initiated requests.
Requirements
  • Possess a working knowledge of company policies, procedures, and systems.
  • Understand and correctly work with multiple currencies.
  • Able to spend the majority of time on the phone collecting past due invoices and clearing credit on accounts.
  • Recommend accounts for Final Demand Letter and Referrals.
  • Assist in the demonstration of daily work to new members during training.


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    About the RoleThe successful candidate will be responsible for managing the day-to-day operations of our Customer Caring and Engagement team, providing quality customer services to visitors, passengers, and VIPs. This includes assisting in organizing customer service activities and campaigns, coordinating onsite arrangements, conducting local surveys, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Asia Airfreight Terminal Co. Ltd. Full time

    About the Role:We are seeking an experienced Customer Services Officer to join our team at Asia Airfreight Terminal Co. Ltd. As a key member of our customer services department, you will be responsible for ensuring seamless export flight shipment handling activities.Key Responsibilities:Manifesting and Flight Data Management: Perform export flight shipment...


  • Hong Kong, Central and Western District, Hong Kong SAR China Chubb Full time

    We are seeking a skilled Business Services Coordinator to join our team at Chubb.In this role, you will be responsible for coordinating business services, providing customer support, and maintaining accurate records.Responsibilities:Coordinate business services to ensure seamless delivery of services to customers.Provide customer support via phone and email...


  • Hong Kong, Central and Western District, Hong Kong SAR China Qatar Airways Full time

    This Cargo Service Coordinator role within Qatar Airways is a critical function responsible for providing operational support and customer service functions. Key duties include interacting with customers and Ground Handling Agents (GHAs) for both import and export cargo. The successful candidate will work closely with the immediate supervisor to develop an...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Railway Passenger Service Coordinator to join our team.The successful candidate will be responsible for coordinating passenger services and ensuring smooth operations at our railway stations.Key Responsibilities:Coordinate passenger services, including ticketing and boarding.Assist in resolving...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Trade Development Council Full time

    Job OverviewWe are seeking a skilled and detail-oriented individual to join our Exhibition Services Department as an Exhibition Services Coordinator. The successful candidate will be responsible for ensuring the smooth execution of trade show operations, providing exceptional customer service, and maintaining high-quality standards. This is an exciting...


  • Hong Kong, Central and Western District, Hong Kong SAR China Moody's Investors Service Full time

    As a member of the Global Sales Operations team, the Administrative Operations Coordinator will play a key role in supporting the sales teams in maintaining existing accounts and acquiring new clients. The ideal candidate will have strong organizational skills, attention to detail, and the ability to manage multiple projects with tight deadlines.The primary...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Trade Development Council Full time

    Company Overview:The Hong Kong Trade Development Council (HKTDC) is a statutory organisation promoting Hong Kong's external trade. We seek a dynamic and high-calibre candidate to join our Exhibition Services Department.Job Description:As an Exhibition Services Coordinator, you will work closely with the sales team to ensure the smooth operation of exhibition...


  • Hong Kong, Central and Western District, Hong Kong SAR China Moody's Investors Service Full time

    About the RoleWe are seeking a detail-oriented and organized Senior Contract Coordinator to join our Global Sales Operations team. In this role, you will be responsible for providing sales support and contract administration to a dedicated team of sales professionals in the maintenance of existing accounts and new clients.Your primary focus will be on...


  • Hong Kong, Central and Western District, Hong Kong SAR China ITPro2 Limited Full time

    Job DescriptionWe are seeking a highly skilled Customer Success Coordinator Lead to join our team at ITPro2 Limited. As a key member of our customer success team, you will be responsible for driving business growth through strategic relationship management and customer engagement.Your primary focus will be on coordinating between CXOs and technical teams to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Moody's Investors Service Full time

    About the OpportunityThis Contract Specialist position presents a unique chance to grow your career within Moody's Investors Service's Global Sales Operations team.Your primary responsibilities will involve managing new and renewal contract administration, preparing contracts, and providing operational support to a dedicated team of sales professionals.This...


  • Hong Kong, Central and Western District, Hong Kong SAR China 180C Limited Full time

    180C Limited aims to build a better tomorrow with technology by blending innovative ideas, smart technology, and valuable experience to create sustainable solutions. Our ability to identify, manage and deliver solutions tailored to each client's needs allows the company to attract and retain new clients. We operate with a strong passion for creating...


  • Hong Kong, Central and Western District, Hong Kong SAR China 180C Limited Full time

    180C Limited aims to build a better tomorrow with technology by blending innovative ideas, smart technology, and valuable experience to create sustainable solutions. Our ability to identify, manage and deliver solutions tailored to each client's needs allows the company to attract and retain new clients. We operate with a strong passion for creating...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job DescriptionWe are seeking a Customer Service Director to join our team at Bank Of China (Hong Kong) Limited. This role is responsible for championing one-stop personal banking services at our Contact Centre.Main ResponsibilitiesDeliver Quality Services: Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to...


  • Hong Kong, Central and Western District, Hong Kong SAR China JPC Corporation Full time

    Company Overview:We are a European multinational company that owns, manufactures, and markets forklifts, trucks, and warehouse equipment. Our Hong Kong office handles sales and after-sales service.The Job:We are seeking an Assistant Customer Service Manager to report directly to the Customer Service Manager. Key responsibilities include establishing strong...


  • Hong Kong, Central and Western District, Hong Kong SAR China Chubb Full time

    We are seeking a talented Customer Service Representative to join our team at Chubb.This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and providing phone insurance enrolment services.Key Responsibilities:Answer inbound calls to provide general customer service enquiries, offer phone insurance...


  • Hong Kong, Central and Western District, Hong Kong SAR China Asia Pacific Soft Ltd. Full time

    Asia Pacific Soft Limited ("APSoft") is a leading IT software and services company in the industry, delivering strategic advice and solutions, including the design, development, deployment, and operations of end-to-end IT solutions to meet customers' business needs. Role Description As a Customer Service Officer at APSoft, you will play a vital role in...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even...


  • Hong Kong, Central and Western District, Hong Kong SAR China Aspire Lifestyles Full time

    At Aspire Lifestyles, we are committed to delivering exceptional customer experiences through our team of dedicated professionals.About the OpportunityWe are currently seeking a talented Customer Service Representative to join our team and contribute to our mission of delivering unparalleled service to our clients.The successful candidate will have excellent...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIR ONE Full time

    Customer Service Agent/ Operations Agent (Cargo Airline)AIR ONE (AO) is seeking an experienced and proactive Customer Service Agent to oversee the airline CARGO operations of the Hong Kong branch.Key Responsibilities include:Act as the primary contact for airlines, freight forwarders, and ground handling agents.Address customer inquiries related to cargo...