Customer Service Manager
6 days ago
We are a European multinational company that owns, manufactures, and markets forklifts, trucks, and warehouse equipment. Our Hong Kong office handles sales and after-sales service.
The Job:
We are seeking an Assistant Customer Service Manager to report directly to the Customer Service Manager. Key responsibilities include establishing strong customer relationships through on-site visits, setting up service level agreements, reviewing contracts, and ensuring Salesforce CRM is up-to-date for data-driven decision-making.
Required Skills and Qualifications:
- Tertiary education
- 5+ years of customer service or related experience
- 2+ years of supervisory or senior-level experience
- Experience in automotive/vehicles/trucks is a plus
- Knowledge of after-sales service/service contracts/rental contracts is a plus
- Excellent verbal communication skills
- Able to provide excellent customer service
- Quick decision-making and problem-solving abilities
- Proficiency in CRM systems and MS Office applications
Benefits:
- 12 days annual leave
- Birthday leave
- Medical & dental insurance
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