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Customer Service Officer

1 week ago

Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities
  • Handle phone-in applications and enquires of Unsecured loans, Credit Card loans & Banking related products and services
  • To conduct out-going calls to provide Unsecured loans, Credit Card loans & Banking related products and services
  • To perform end-to-end application follow up process in which required to follow up missing documents, conduct loan confirmation and handle other sales related tasks
  • To strictly follow the required operational procedures and workflow
  • To comply with both external regulatory codes and internal compliance policy
Requirements
  • Secondary Education (HKCEE/DSE) holder or equivalent
  • Minimum 1 year of experience in customer services or sales
  • Good telephone manner and communication skills
  • Presentable, pleasant and polite
  • Meet and exceed sales target
  • Good command of written and spoken English and Chinese; fluency in Putonghua is an advantage
  • HKIB Certified Banker preferred
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.