Customer Service Executive
1 week ago
1 day ago Be among the first 25 applicants
Direct message the job poster from Lacoste
- Act as the key supply chain contact point between Lacoste B2B customers in South APAC scope and Lacoste supply chain teams to provide visibility & arranging deliveries;
- Manage orders taking, orders confirmation, and orders follow-up with customers;
- Prepare weekly orders reports, track the on-time delivery of goods, take pro-active actions to resolve delays & issues;
- Closely follow-up with customers on arranging shipments of goods' ready in a timely manner;
- Track invoicing & sales vs monthly targets, take pro-active actions to ensure the target can be met;
- Handle day to day customer queries relating to shipments, deliveries, quality issues;
- Properly maintain orders data, any other relevant data, in systems as per SOP.
Job Requirements:
- Bachelor degree in any discipline with at least 3 to 5 years' experience in sales operations, customer service or order processing, preferable with regional exposure;
- Good command of both spoken and written English & Chinese;
- Proficiency in MS Office, particularly in Excel;
- Customer-oriented, organized, detail-minded;
- Self-motivated, meet tight deadlines, able to work independently and under pressure;
- Positive/dynamic mind-set and strong can-do attitude;
- Contract is renewable depending on business needs.
Associate
Employment typeContract
Job functionCustomer Service and Supply Chain
IndustriesRetail Apparel and Fashion
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