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Manager of Customer Experience
2 weeks ago
We are seeking a highly experienced professional to lead our customer service operations.
The ideal candidate will possess a strong background in customer service management, preferably in the insurance or banking industry.
Responsibilities include:
- Developing and implementing strategies to improve customer satisfaction and loyalty.
- Managing a team of customer service representatives to ensure excellent service delivery.
- Collaborating with cross-functional teams to drive process improvements and increase efficiency.
- Staying up-to-date with industry trends and best practices to inform service enhancements.
