Senior Manager, Customer Experience and Service Quality

We are looking for a seasoned professional to take on the role of Senior Manager for Customer Experience at International Executive Service Corps. This key position will be responsible for leading our customer service team and driving business results through effective customer engagement and support.Main Responsibilities:Develop and implement strategies to...

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team's operation....

Senior Quality Assurance Manager, Service QualityJob No.: 499461Employment Type: Full timeDepartments: Personal Banking and Wealth Management DepartmentJob Functions: Quality Assurance, Business SupportResponsibilities:Lead the identification and classification of initiatives into a structured customer experience and service excellence framework, including...

About the RoleWe are seeking a skilled Customer Services Officer to join our team at Computer And Technologies. In this role, you will be responsible for handling incoming calls from our customer hotline and providing quality services to meet their needs.As a key member of our Call Centre team, you will provide administrative support and maintain day-to-day...

At International Executive Service Corps, we are seeking a highly skilled and experienced Senior Customer Services Manager to lead our customer service team. Reporting to the Head of Direct Channels, this role will be responsible for designing and delivering training programs, managing campaign development, and overseeing the daily operations of the contact...

Job SummaryWe are looking for a highly motivated and experienced Senior Quality Assurance Manager to join our team at the Bank of China. The successful candidate will have a proven track record of delivering high-quality results and improving customer satisfaction.Main ResponsibilitiesDevelop and implement quality assurance processes and procedures to ensure...

Job OverviewThis is an exciting opportunity to work with HSBC's Wealth and Personal Banking division, which helps deliver on the company's purpose of opening up a world of opportunity. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs.Key ResponsibilitiesEnhance...

About the RoleThis is a senior-level position responsible for leading customer service operations across Europe. The ideal candidate will have a tertiary education and at least 5 years of experience in customer service or a related field, with 2+ years of supervisory or senior-level experience.Experience in automotive/vehicle/truck industries and knowledge...

Job Overview:The Customer Experience Manager will be responsible for providing quality customer services, including handling enquiries and complaints via various channels. This role requires strong problem-solving skills, attention to detail, and the ability to work effectively in a team.

Manager, Customer Service Division (Team Head) 2 days ago Be among the first 25 applicants Direct message the job poster from China Mobile International Limited Job Functions & Responsibilities: The role is focused on building a team to enhance customer satisfaction and improve service quality within the organization. Key responsibilities include: Improve...

Job ResponsibilitiesHandle incoming calls from customer hotlineIdentify customer needs and provide quality servicesProvide administrative support in Call CentreMaintain day to day operation and functions of the EV Charging NetworkHandle customers' enquiries and complaintsHandle telephone enquiries and complaintsGood communication and interpersonal skillsWork...

About UsMTR Corporation is a leading transportation provider in Hong Kong, operating a comprehensive network of Mass Transit Railway lines. We are committed to providing safe, efficient, and reliable services to our customers.Job OverviewThis role is an exciting opportunity to join our team and contribute to the success of our High Speed Rail operations. As...

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal...

Senior Executive, Customer Experience Job Summary:We are seeking an experienced Senior Executive to lead our customer experience team. The successful candidate will be responsible for delivering exceptional service to clients and stakeholders.Key Responsibilities:Handle client inquiries and resolve issues in a professional and timely manner.Represent the...

Company OverviewDBS Bank (Hong Kong) Limited is a leading financial institution in Hong Kong, committed to providing innovative banking solutions to its customers. Our Technology and Operations (T&O) division plays a crucial role in enabling the bank's operations, ensuring efficiency, quality, and control.About the RoleWe are seeking enthusiastic and highly...

**Growth and Development**At DBS Bank, we believe in fostering a culture of continuous learning and growth. Our Technology and Operations team is committed to empowering employees to reach their full potential, and we're seeking a talented individual to join us.Job TitleWe are recruiting a Senior Customer Service Executive to lead and develop high-performing...

Company Overview: The International Executive Service Corps is a leading organization in the field of unsecured loan businesses, dedicated to delivering exceptional customer service and ensuring accurate loan confirmations and disbursements.

Job OverviewThe Bank of China is seeking a talented Customer Service Manager to join our Personal Banking and Wealth Management Department. This role is responsible for delivering quality customer services through counter transactions, supporting back-end branch operations, and cross-selling retail banking products.Key ResponsibilitiesDeliver quality...

($17-25K) (Senior) Customer Service Executive - Cargo2 weeks ago Be among the first 25 applicantsDirect message the job poster from HKT TeleservicesYour role:Serve as the first point of contact for users and internal stakeholders seeking assistance with cargo-related inquiries, technical support, and service requests.Log users' requests into the system,...

OverviewThe British Council is seeking a highly skilled Customer Management Executive to join their team in Hong Kong. This role will be responsible for delivering exceptional customer service experiences, ensuring high quality and efficiency in all interactions.