Senior Officer, Customer Experience

We are seeking a highly motivated and detail-oriented individual to fill the role of Customer Services Officer at BOC Group Life Assurance Company Limited.Key Responsibilities:Handle enquiries and feedback from customers and bank representatives.Deliver quality customer service by providing timely and effective responses to customer queries.Work...

Job Summary:The Mass Transit Railway is seeking a skilled Customer Engagement Officer to join our team. As a key member of our Customer Caring and Engagement team, you will be responsible for managing the operations and logistics of customer service activities.Key Responsibilities:Manage the operations and logistics of customer service activities and...

At Chubb Life, we are seeking a Chief Customer Experience Officer to join our team.The primary responsibility of this role is to handle customer enquiries and resolve their requests in a timely and professional manner.This includes representing the company as an ambassador to internal and external clients, responding to policy information, company...

About the RoleThis is a senior-level position responsible for leading customer service operations across Europe. The ideal candidate will have a tertiary education and at least 5 years of experience in customer service or a related field, with 2+ years of supervisory or senior-level experience.Experience in automotive/vehicle/truck industries and knowledge...

We are looking for a seasoned professional to take on the role of Senior Manager for Customer Experience at International Executive Service Corps. This key position will be responsible for leading our customer service team and driving business results through effective customer engagement and support.Main Responsibilities:Develop and implement strategies to...

Job OverviewDBS Bank (Hong Kong) Limited is a leading financial institution that provides corporate customers with a full range of commercial banking products and services. As a Senior Manager Customer Experience, you will play a crucial role in fostering business development and ensuring delivery of quality customer experience to IBG customers.About the...

Join HKT's team of dedicated professionals as a Customer Experience Officer - Part-time.About the RoleThis part-time role involves handling customers' inquiries via various digital channels to ensure their satisfaction. You will be responsible for identifying opportunities to sell or retain customers and following established procedures to complete tasks...

About UsMTR Corporation Limited is one of the world's most prestigious railway operators. We have been operating Hong Kong's MTR network since 1979 and today operate over 200 km of track with a fleet of more than 600 trains.About the JobThis role offers the chance to be part of a dynamic and customer-focused team, contributing to the delivery of exceptional...

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal...

About UsThe Bank of China is a leading financial institution with a long history of providing exceptional service to our customers. We are committed to delivering high-quality results and improving customer satisfaction.Our TeamWe are seeking a Senior Quality Assurance Manager to join our team at the Bank of China. As a key member of our organization, you...

Job Description - Senior Officer, Customer Centre, Technology & Operations (Phone banking) (210000AS)Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage...

About the RoleWe are seeking a skilled Customer Services Officer to join our team at Computer And Technologies. In this role, you will be responsible for handling incoming calls from our customer hotline and providing quality services to meet their needs.As a key member of our Call Centre team, you will provide administrative support and maintain day-to-day...

About the JobMandarin Oriental Hotel Group Limited, a renowned hospitality company, seeks an exceptional Guest Relations Officer to join its esteemed team. This is a unique opportunity for a skilled professional to deliver personalized service and create memorable experiences for guests.The ideal candidate will possess excellent communication and...

We are seeking a seasoned professional to join our team as the Customer Experience Lead. As a key member of our leadership team, you will play a critical role in shaping our customer experience strategy and driving business growth.About the Role:Developing and implementing customer experience strategies that drive business outcomes and customer...

Our VisionWe aim to be at the forefront of innovation in operations solutions and customer experience. Our goal is to create sustainable value by delivering exceptional service and developing strategic partnerships.Job DescriptionDevelop and articulate the strategy, vision, and plan for market-leading underwriting and claims enhancement using data-driven...

Job Summary:TaiKang (Hong Kong) Preparatory Office seeks a highly skilled Senior Manager to oversee the supervision of individual teams and lead them to achieve Key Performance Indicators (KPIs). This position is responsible for driving initiatives to enhance operational efficiency and customer experience.Key Responsibilities:Team Supervision: Assist the...

Role Introduction:We are looking for a talented individual to join our airport services team as a Customer Services Officer. As a key member of our team, you will play a vital role in ensuring our passengers have an exceptional airport experience.Key Responsibilities:Be the brand representative to provide great customer experience at the airportDeliver a...

About HSBCAt HSBC, we help our customers unlock new opportunities by providing them with borderless banking and world-class wealth management. Our Wealth and Personal Banking team supports individuals, families, business owners, investors, and entrepreneurs, offering a range of financial services to meet their needs.Main ResponsibilitiesProvide quality...

Royal Caribbean Group is seeking a Customer Service Liaison Officer to join our team. This mid-senior level contract position requires 5-6 months of onboard work and involves providing exceptional guest experiences through proactive listening and issue resolution.About the RoleAs a Customer Service Liaison Officer, you will utilize your outstanding...

About the RoleThe Senior Customer Service Operations Manager will lead the development and implementation of customer service strategies, focusing on process improvement and employee training. This individual will also be responsible for analyzing customer feedback and implementing changes to enhance the overall customer experience.