Customer Service Liaison Officer
1 week ago
Royal Caribbean Group is seeking a Customer Service Liaison Officer to join our team. This mid-senior level contract position requires 5-6 months of onboard work and involves providing exceptional guest experiences through proactive listening and issue resolution.
About the RoleAs a Customer Service Liaison Officer, you will utilize your outstanding hospitality and customer service skills to provide tailored support to our guests, ensuring their stay is memorable and enjoyable.
Responsibilities- Actively engages with guests to understand their needs and preferences, offering personalized recommendations and solutions.
- Maintains accurate records of guest interactions and feedback, using this information to inform future improvements.
- Collaborates with colleagues across departments to ensure seamless delivery of services and resolves any issues that may arise.
To succeed in this role, you will require:
- One year's experience in a customer-facing role, preferably within the hotel industry.
- Familiarity with cash handling procedures and US currency/euro exchange rates.
- Excellent communication and problem-solving skills, allowing you to effectively engage with guests and colleagues alike.
- Ability to operate basic office equipment, including telephones, computers, and copiers.
- High school diploma or equivalent.
You should be fluent in English, both spoken and written, and have a willingness to learn other languages, such as Spanish, French, or Mandarin.
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