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Customer Service Executive

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Sands China Full time

Act as the point of contact at the Sands Lounge with Sales team and VIP patrons.

Maintain the Sands Lounge operation smoothly including ferry ticketing and providing excellent lounge services to VIP patrons.

Responsible for completing the ferry daily report and distribute to respective departments on timely basis.

Provide administrative support for sales team, including branch offices from Macau and overseas, and all related admin work of the Sands Lounge.

Assist with customer-related bookings, enquiries and issues.

Identify areas of improvement to support operational efficiencies.

Assist with reports and other ad hoc duties as and when necessary.

Act as the liaison within the sales and operations teams.

Requirements


• Diploma or above in Business Administration or related disciplines.


• Prior experience in customer service, sales or related fields.


• Knowledge of casino or hospitality industries is a plus.


• Excellent interpersonal, communication and presentation skills as a good team player.


• Highly organized, able to meet deadlines and manage multiple tasks concurrently with strong attention to details and problem-solving skills.


• Fluent in Cantonese, English and Mandarin.


• Proficient in the use of Microsoft Office (Excel, Word and PowerPoint).


• Shift duty is required.

Outstanding recent graduates will also be considered.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service, Administrative, and Sales.

Industries

Hospitality, Gambling Facilities and Casinos, and Retail.

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