Customer Service Liaison

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Lacoste Full time
Job Description

We are seeking a highly skilled and detail-oriented Customer Service Liaison to join our team. As a key member of our supply chain team, you will be responsible for providing excellent customer service to our B2B customers in South APAC.

Your primary duties will include:

  • Acting as the main point of contact between our customers and supply chain teams;
  • Managing orders from receipt to delivery, ensuring timely and accurate execution;
  • Preparing weekly orders reports to track on-time delivery and identify areas for improvement;
  • Closely monitoring shipments and invoicing to ensure alignment with monthly targets;
  • Handling customer queries related to shipments, deliveries, and quality issues;
  • Maintaining accurate records of orders and relevant data in our systems.

You will have the opportunity to work closely with our supply chain teams to resolve any delays or issues that may arise, ensuring seamless delivery of goods to our customers.

This is an exciting role for someone who enjoys working in a fast-paced environment, meeting tight deadlines, and exceeding customer expectations.



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