Senior Officer, Customer Centre, Technology
1 week ago
Job Description - Senior Officer, Customer Centre, Technology & Operations (Phone banking) (210000AS)
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Provide one-stop service to credit card customers by handling phone enquiries and processing applications to enhance customer experience.
- Implement customer retention programs and identify cross-selling opportunities proactively.
- Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements.
Requirements
- Post secondary or above, preferably degree holder in any disciplines.
- Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage.
- Customer-focused with excellent communication and interpersonal skills.
- Able to work in shifts on weekends and public holidays.
- Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage.
- Candidates with more experience will be considered as Senior Customer Service Executive.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
Primary LocationHong Kong
JobCustomer Service
Job PostingOct 25, 2021, 10:26:48 AM
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