Senior Officer, Customer Centre, Technology

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

Job Description - Senior Officer, Customer Centre, Technology & Operations (Phone banking) (210000AS)

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  1. Provide one-stop service to credit card customers by handling phone enquiries and processing applications to enhance customer experience.
  2. Implement customer retention programs and identify cross-selling opportunities proactively.
  3. Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements.

Requirements

  1. Post secondary or above, preferably degree holder in any disciplines.
  2. Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage.
  3. Customer-focused with excellent communication and interpersonal skills.
  4. Able to work in shifts on weekends and public holidays.
  5. Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage.
  6. Candidates with more experience will be considered as Senior Customer Service Executive.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Primary Location

Hong Kong

Job

Customer Service

Job Posting

Oct 25, 2021, 10:26:48 AM

#J-18808-Ljbffr

  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Job Description - Officer (Phone banking, Call Centre), Technology & Operations (210000CL)Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Advanced Biomedical Instrumentation Centre Full time

    Biomedical Technology Specialist Position:We are seeking a skilled Biomedical Technology Specialist to join our team at the Advanced Biomedical Instrumentation Centre. As a key member of our team, you will be responsible for managing the centre's intellectual property assets, technology transfer, and other related matters. You will work closely with patent...


  • Hong Kong, Central and Western District, Hong Kong SAR China Centre for Immunology & Infection - C2i Full time

    Senior Administrative Officer PositionC2i is looking for a seasoned Senior Administrative Officer to support the management of its day-to-day activities.Job SummaryThis role involves providing high-level administrative support to the Centre's leadership team, as well as overseeing various administrative tasks and projects.Key ResponsibilitiesProvide...


  • Hong Kong, Central and Western District, Hong Kong SAR China Centre for Immunology & Infection - C2i Full time

    We are committed to enhancing public healthcare and advancing health policy through cutting-edge research and technology.The Centre for Immunology & Infection is a leading research institution in Hong Kong, and we are looking for an Executive Assistant to join our team.Requirements:Bachelor's degree in Business Administration, Science, or other related...


  • Hong Kong, Central and Western District, Hong Kong SAR China Centre for Oncology and Immunology Full time

    Job DescriptionWe are seeking a Senior Research Officer to join our team at the Centre for Oncology and Immunology. The successful candidate will be responsible for conducting research projects in biomedical science, focusing on the discovery of novel cancer biomarkers using large-scale multi-omics approaches.About the RoleThis role will involve...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

    Job Description:Global Senior HR Business Partner & Lead of HR, Europe Region at China Mobile International LimitedOverview:Develop technical requirements for data centres, coordinate with consultants and contractors to determine technical designs, project execution plans, and controls (cost, quality, and safety standards).Execute projects within specified...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

    Job Title: Senior Data Centre Project ManagerAbout Us: China Mobile International Limited is a leading telecommunications company with a global presence. We are seeking an experienced Senior Data Centre Project Manager to lead our data centre construction projects.Job Description:Develop technical requirements for data centres, coordinate and review with...


  • Hong Kong, Central and Western District, Hong Kong SAR China Advanced Biomedical Instrumentation Centre Full time

    Technology Transfer and Licensing Expert:The Advanced Biomedical Instrumentation Centre is seeking an experienced Technology Transfer and Licensing Expert to join our team. As a key member of our team, you will be responsible for facilitating the transfer of technology from research to commercial applications through licensing agreements, research contracts,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Advanced Biomedical Instrumentation Centre Full time

    IP Management and Technology TransferWe are seeking a highly motivated professional to join our team at the Advanced Biomedical Instrumentation Centre. The successful candidate will be responsible for managing the Centre's intellectual properties, technology transfer, and other related matters. The ideal candidate will have a strong understanding of...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

    **Company Overview:** China Mobile International Limited is a leading global telecommunications company, providing innovative solutions to customers worldwide. Our Europe Region office is seeking an experienced Senior Project Manager to lead data centre development projects.**Job Summary:** The successful candidate will develop technical requirements,...


  • Hong Kong, Central and Western District, Hong Kong SAR China OneStart Group Limited (Business Centre) Full time

    Job DescriptionAbout UsWe are OneStart Group Limited (Business Centre), a leading provider of Business Centre and Company Secretary Services.We serve a diverse range of clients across various industries, striving to deliver exceptional value and exceed our clients' expectations.Our dynamic team of professionals is driven by a shared passion for driving...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    ResponsibilitiesOrganise, monitor and handle all activities related to the management of the Corporation's shopping centres/investment properties.Carry out day-to-day administration and supervision of operational and management services, including customer service, cleaning, security, and maintenance.Support promotion activities for the shopping...


  • Hong Kong, Central and Western District, Hong Kong SAR China Centre for Immunology & Infection - C2i Full time

    The Centre for Immunology & Infection (C2i) is seeking a highly skilled Administrative Officer to join their team. This is an exciting opportunity to work in a dynamic and innovative environment, contributing to the development of new vaccine and therapeutic strategies.C2i addresses significant public healthcare challenges through the establishment of a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Computer And Technologies Full time

    About the RoleWe are seeking a skilled Customer Services Officer to join our team at Computer And Technologies. In this role, you will be responsible for handling incoming calls from our customer hotline and providing quality services to meet their needs.As a key member of our Call Centre team, you will provide administrative support and maintain day-to-day...


  • Hong Kong, Central and Western District, Hong Kong SAR China Advanced Biomedical Instrumentation Centre Full time

    The Technology Transfer Coordinator plays a crucial role in facilitating the transfer of technology from research to commercial applications at the Advanced Biomedical Instrumentation Centre. This role involves working closely with researchers, patent attorneys, and industry partners to identify opportunities for technology transfer and negotiate licensing...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Senior Technology Solutions SpecialistClassy Wheeler LimitedA leading provider of innovative IT solutions, Classy Wheeler Limited specializes in digital transformation and technology services designed to foster innovation and efficiency across various sectors.About the RoleThe successful candidate will be responsible for collaborating with...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    About the RoleThis role provides an opportunity to make a positive impact on customer experience. As a Contact Center Officer, you will be responsible for providing exceptional customer service by responding to customer enquiries and resolving issues in a timely manner.Key Responsibilities:Respond to customer enquiries via phone, live chat, offline...


  • Hong Kong, Central and Western District, Hong Kong SAR China Centre for Immunology & Infection - C2i Full time

    We are seeking an exceptional Executive Officer to join our team at the Centre for Immunology & Infection (C2i). As a highly respected research institution, we are committed to addressing significant public healthcare challenges through the development of novel technology platforms.The successful candidate will have a strong background in business...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cyberport Hong Kong Full time

    Human Resources Professional | Talent Acquisition | Staff Engagement | Business Partner Key Responsibilities Report to Head of Information and Communication Technology (ICT) Formulate strategy and roadmap to build, deliver and maintain best-in-class data centre environment for supporting high-performance computing systems Develop, implement and maintain...