Officer, Specialist, Contact Centre, Consumer Banking

3 days ago

Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
DBS Customer Centre is looking for enthusiastic and highly motivated problem solvers who are passionate about creating an innovative customer experience and building strong relationships with our customers. This position will be the first point of contact for our customers and engage with them on phone call, email, social media and chat.
  • Provide one-stop service to respond product and service enquiries that customers are experiencing by phone, live chat , offline messaging and emails
  • Drive a successful customer experience by assisting at varied skill levels (from offline to online) to implement inbound cross-buy initiatives proactively
  • Meet individual scorecard for call volume, availability, service level and customer satisfaction
  • Attract and retain customers by answering queries and providing suggestions that lead to short and long-term success
  • Work collaboratively with teammates to solve customer issues as quicky and as efficiently as possible
  • Report customer complaints and escalate issues when necessary to prevent potential churn
  • Maintain appropriate operational risk control and compliance in all aspects in accordance with DBS or regulatory standard and policies
  • No sales target is required
Requirements
  • Post secondary or above, preferably degree holder in any disciplines
  • Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage
  • Customer-focused with excellent communication and interpersonal skills
  • Able to work in shifts on weekends and public holidays
  • Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage
  • Candidates with more experience will be considered as Senior Customer Service Executive
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.

-en

  • Contact Centre Team Lead Specialist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China OCBC Full time

    Ongoing work at OCBC requires an experienced leader who can take charge of day-to-day activities in our contact centre and maintain high standards of customer service. In this critical role, you will manage a dedicated team of professionals, inspire them to achieve exceptional results, and help shape future strategic decisions. To excel in this position, it...

  • Officer, Treasures Onboarding Specialist, Consumer Banking Group

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Job Title: Officer, Treasures Onboarding Specialist, Consumer Banking Group (WD72300) Business Function: As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including...

  • Consumer Banking Group Research Specialist

    23 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    We are seeking a Consumer Banking Group Research Specialist to join our team in Hong Kong. As a member of our Consumer Banking Group, you will be responsible for assisting businesses in understanding market environments and customer behaviors within Asia and beyond.About the Job:The ideal candidate will have experience in conducting primary and secondary...

  • Senior officer/officer, specialist, contact centre, corporate banking

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Job Description Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our...

  • Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...

  • AVP /Senior Associate, Specialist, Know Your Customer, Consumer Banking

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Job Description - AVP /Senior Associate, Specialist, Know Your Customer, Consumer Banking (WD72454) Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services,...

  • Consumer Banking Group Officer

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    About Us:DBS Consumer Banking Group is a leading bank in Asia, dedicated to helping our customers realise their dreams and ambitions. Our comprehensive range of products and services caters to customers at every life stage.The Role:This role focuses on building a solid customer base by acquiring new customers and driving customer numbers. The ideal candidate...

  • Consumer Banking Proposition Manager

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    About DBS BankAs a leading bank in Asia, DBS Bank is committed to helping our customers realize their dreams and ambitions. Our consumer banking group offers a full spectrum of products and services to cater to the needs of individuals and businesses.Job DescriptionThe Business Development Specialist will be responsible for delivering acquisition campaigns...

  • Chief Officer

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China CONSUMER COUNCIL Full time

    The Consumer Council invites nominations and applications for the post of Chief Executive. This is a key leadership role that requires a strong understanding of consumer rights, market dynamics, and regulatory frameworks.The successful candidate will have:A proven track record in leading and managing a reputable organisationStrong financial acumen with...

  • Data Centre Security Officer

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    About This RoleWe are seeking a dedicated Data Centre Security Officer to join our team at Bank of China (Hong Kong) Limited.Key Responsibilities:Security Operations: The successful candidate will be responsible for handling data centre security, including managing access to vendors and IT equipment, monitoring external parties working inside the data...

  • VP, Specialist, Digital Service Delivery, Consumer Banking

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Job Description - VP, Specialist, Digital Service Delivery, Consumer Banking (WD72843)Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including...

  • AVP/VP, Treasures Relationship Manager, Consumer Banking Group

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Job Description - AVP/VP, Treasures Relationship Manager, Consumer Banking Group (WD72297) Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including...

  • Data Centre Operations Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time

    About Us:Hong Kong Exchanges and Clearing Limited (HKEX) is the leading exchange in Asia, connecting companies, investors, and markets. As a purpose-driven company, our goal is to promote sustainable development of our business and markets for long-term prosperity.Job Overview:The Data Centre Operations Specialist plays a critical role in ensuring the safe,...

  • AVP, Specialist, Customer Experience, Consumer Banking Group

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Job Description - AVP, Specialist, Customer Experience, Consumer Banking Group (WD71082) Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including...

  • Consumer Banking Group Team Lead

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Responsibilities:We are seeking a highly skilled and experienced Consumer Banking Group Team Lead to join our team. In this role, you will be responsible for managing a team of relationship managers and supporting the growth and success of our consumer banking business. This includes developing and implementing sales strategies, building strong relationships...

  • Compliance Officer

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    **Job Summary**We are seeking an experienced Risk Management Specialist to join our Consumer Banking Group. The successful candidate will be responsible for managing KYC/AML activities, implementing routine controls, and leading related projects to drive efficiency and effectiveness.Key ResponsibilitiesDevelop and maintain knowledge of regulatory...

  • Analyst, Specialist, Customer Segment, Consumer Banking

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Job Description Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal...

  • Digital Banking Specialist

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    As a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help our customers achieve their goals. We offer a full spectrum of products and services to support our customers' needs at every life stage.We are seeking an experienced Digital Banking Specialist to join our team. The ideal candidate will have a good understanding of system...

  • Data Centre Operations Specialist

    23 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Automated Systems (H.K.) Limited Full time

    Job Description: As a Data Centre Operations Specialist at Automated Systems (H.K.) Limited, you will play a critical role in ensuring the smooth operation of our data centres. This includes managing and maintaining our IT infrastructure, providing technical support to end-users, and collaborating with our technical teams to deliver high-quality services.Key...

  • Innovation Lead for Consumer Banking Group

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    About Us:As a market leader in the consumer banking business, DBS has a solid understanding of what drives growth and profitability.Our team members are passionate about delivering innovative solutions that meet the evolving needs of our customers.Job Description:Develop and implement strategies to enhance online banking capabilities and drive customer...