Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking
4 months ago
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibility
- Deliver consistent excellent inbound / outbound / digital services over the telephone or non-phone means to internal / external customers on corporate banking products in an effective, efficient and quality manner to achieve total customer satisfaction and KPIs.
- Ability to understand customers' needs and provide appropriate solution and attention.
- Provide advisory service / insight to cope with customer needs, if needed.
- Solicit customers' feedback and identify problem trends for improvement actions.
- To record, track and coordinate the resolution of all customer queries.
- To adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs.
- To cross-sell digital solutions to customers.
- Work closely with Team Leader/ Team Head, product owners or business to identify the areas of improvement based on customer enquiries landscape.
- Handle ad-hoc projects or customer issues analysis
- Degree or Polytechnic diploma holder (experience in Customer Service environment would be advantageous)
- Minimum 3 years track record of Corporate Banking customer servicing is a plus point.
- Familiarity with Cash and Corporate Banking products in a financial institution
- A pleasant voice, positive telephone manner as well as attentive listening, writing and communication skills.
- Good command of oral and written English, Cantonese and Mandarin
- Proficient in PC skills including Microsoft Office applications.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
-
Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeBusiness Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...
-
Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeBusiness Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...
-
Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeBusiness Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...
-
Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeBusiness Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...
-
Senior Manager, Contact Centre Management
1 month ago
Hong Kong, Hong Kong SAR China Hang Seng Bank Limited Full timeJob description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...
-
Senior Officer, Contact Centre
3 months ago
Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeBusiness Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...
-
Senior Officer/Officer, Contact Centre, Technology
4 months ago
Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeBusiness Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...
-
Senior Corporate Banking Compliance Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeDBS Bank Job DescriptionJob Title: Senior Corporate Banking Compliance SpecialistJob Summary:We are seeking a highly skilled and experienced Senior Corporate Banking Compliance Specialist to join our team at DBS Bank. This role is responsible for providing comprehensive KYC and on-account opening services for large corporate and financial institutional group...
-
Senior Manager, Contact Centre Operations Lead
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeJob Opportunity at Hang Seng Bank LimitedHang Seng Bank Limited is committed to delivering exceptional customer service and is currently seeking a highly skilled professional to lead the Commercial Banking Contact Centre in its efforts to continually enhance performance and provide best-in-class products and services. About the RoleThe successful candidate...
-
Strategic Contact Centre Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeCompany OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to delivering exceptional service excellence. Our people are our most valuable asset, driving our efforts to enhance performance for customers and provide best-in-class products and services.Job DescriptionWe are seeking an experienced Senior Manager, Contact...
-
Customer Service Officer, Contact Centre
6 months ago
Hong Kong, Hong Kong SAR China Link Group Full timeWhy Link Group Marking an exciting chapter in Link Group’s global expansion, the Link Retirement Solutions business in Hong Kong combines the expertise of our talented people with cutting-edge technology, digital connectivity, data intelligence and information security to connect people with their financial assets – safely, securely and responsibly. ...
-
Personal Banking Manager –
3 months ago
hong kong, Hong Kong SAR China Bank of China Full timePersonal Banking Manager – (Contact Centre, Digital Hub) Job No.: 498377Employment Type: Full timeDepartments: Personal Banking and Wealth Management DepartmentJob Functions: Business Development, Investor Relations, Customer Services, Investment Management, Relationship Management Responsibilities: Champion the one-stop personal banking services at...
-
Senior Associate
4 weeks ago
Hong Kong, Hong Kong SAR China ALL-STAR AGENCY Full timeOverview My client is a well-known bank that has a strong global present in the globe, they are now seeking an experienced Senior Associate in their Office Admin team. In this role, you will be responsible for providing comprehensive administrative support to the department, ensuring the smooth and efficient operation of our corporate banking activities ...
-
Business Development Manager
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob Overview We are seeking a highly skilled and motivated Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking to join our team at DBS Bank (Hong Kong) Limited. Key Responsibilities As a Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking, you will be responsible for delivering exceptional customer service to our...
-
Hong Kong, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeDescription The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of Senior Customer Service Representative, Customer Contact Centre with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you? ...
-
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeJob DescriptionThe OpportunityWe are seeking a highly motivated and customer-focused Senior Customer Service Representative to join our team at Manulife. As a key member of our Customer Contact Centre, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.Key...
-
Hong Kong, Hong Kong SAR China Manulife Full timeJob Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of Senior Customer Service Representative, Customer Contact Centre with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you?...
-
Personal Banking Manager
4 months ago
Hong Kong, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeResponsibilities: Champion the one-stop personal banking services at Contact Centre Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after sales service &...
-
Senior Officer
6 months ago
Hong Kong, Hong Kong SAR China Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Hong Kong, Central and Western District, Hong Kong SAR China TalentQuest HR Limited Full timeAbout the RoleAs a Senior Corporate Banking Compliance Specialist, you will play a critical role in ensuring that our corporate banking clients are onboarded and managed in compliance with relevant regulatory requirements and internal policies.The successful candidate will engage in regular periodic reviews of Customer Due Diligence for corporate/SME...
