Service Centre Officer

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time
Career Opportunities: Service Centre Officer / Service Centre Officer (Overnight) (171478)

Requisition ID: 171478 - Posted in Hong Kong SAR - Island Shangri-La, Hong Kong - Rooms - Permanent

We are looking for a Service Centre Officer / Service Centre Officer (Overnight) based at Island Shangri-La, Hong Kong

As a Service Centre Officer / Service Centre Officer (Overnight), we rely on you to:

  • Handle all incoming and outgoing calls promptly
  • Provide and record all guest messages and wake-up calls
  • Fulfill guest needs as requested according to the established standard
  • Answer general inquiries and explain latest F&B promotion
  • Perform any other duties as requested by the Supervisors

We are looking for someone who has:

  • Relevant experience in the Hotel or Service Industry
  • Proven demonstration of teamwork
  • Good command of English, Cantonese and Putonghua
  • Willingness to rotate across shifts, including day, night and overnight shifts

All information provided by applicants will be treated in strict confidence and used only for recruitment purposes.

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