Contact Centre Operations Manager
6 days ago
We are seeking a highly skilled Contact Centre Operations Manager to join our team at Mox Bank. In this role, you will be responsible for developing and implementing Quality Assurance frameworks to monitor and improve the performance of our contact centre team.
You will work closely with stakeholders to design training mechanisms, provide onboarding training to new joiners, and collaborate with relevant teams to identify areas for improvement.
The ideal candidate will have a strong analytical mindset, excellent written and verbal communication skills, and at least 5 years' experience in customer service roles within financial institutions.
- Main Responsibilities:
- Develop Quality Assurance frameworks to monitor and improve contact centre performance
- Design training mechanisms to uplift overall quality standards
- Provide onboarding training to new joiners
- Collaborate with stakeholders for updates in products, promotion campaigns, or workflows
- Work closely with relevant teams to identify areas for improvement
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Contact Centre Team Lead
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China OCBC Full timeAbout This RoleWe are seeking a highly motivated and experienced Contact Centre Team Lead to join our team at OCBC. The ideal candidate will have a strong background in customer service, with a focus on delivering exceptional experiences for our customers.Key Responsibilities:Lead a team of customer service representatives to provide excellent customer...
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Assistant Manager, Customer Contact Centre
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Prudential Hong Kong Limited Full timeAssistant Manager, Customer Contact Centre (Correspondence) Apply locations Hong Kong time type Full time posted on Posted 30+ Days Ago job requisition id 24070414 Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion...
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Centre Operation Executive
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China WORLD FAMILY LTD 寰宇家庭有限公司 Full timeTo cope with the expansion and development of a leading English language learning services provider, we are eager to invite high calibre to join our Activity CentreJob DutiesResponsible for daily operation and administration of the Centre, and support Membership servicesDeliver excellent and all-rounded customer services (such as recommending & matching...
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Data Centre Operations Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Onnec Full timeWe are looking for an experienced Data Centre Manager to oversee our data centre operations team. Based on site at ONNEC client Data Centre locations, the role is responsible for the delivery of all works by our operations team. The Data Centre team supports the client environment 24/7/365 across the client's DC locations. The successful candidate will...
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Data Centre Operations Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cyberport Hong Kong Full timeAbout the RoleWe are seeking a highly skilled Data Centre Facility Management Manager to join our team at Cyberport Hong Kong. As a key member of our IT department, you will be responsible for overseeing the planning, management, and operation of our data centre facilities.Key ResponsibilitiesManage the overall performance and reliability of our data centre...
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Test Centre Operations Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Pearson Full timeJob OverviewThe Test Centre Operations Manager is responsible for the day-to-day management of a test centre, ensuring that all activities are carried out in accordance with company policies and procedures.
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Data Centre Operations Leader
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cyberport Hong Kong Full timeAbout the Role We are seeking a highly skilled and experienced Director of Data Centre Operation to join our team at Cyberport Hong Kong. In this role, you will be responsible for formulating strategy and roadmap to build, deliver and maintain best-in-class data centre environment for supporting high-performance computing systems. Report to Head of...
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Data Centre Operations Coordinator
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full timeJob Overview:The Data Centre Operations Coordinator is responsible for ensuring the day-to-day operations of our data centres, including data centre security and IT equipment access management. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a team environment.Key Tasks:Manage...
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Data Centre Operations Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cyberport Hong Kong Full timeAbout the RoleWe are seeking a highly experienced and skilled professional to join our team as a Data Centre Operations Specialist.Key ResponsibilitiesTo formulate strategy and roadmap to build, deliver and maintain best-in-class data centre environment for supporting high-performance computing systems.To develop, implement and maintain governance, policy,...
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Data Centre Operations Director
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Onnec Full timeJob DescriptionWe are seeking a highly experienced Data Centre Operations Manager to lead our data centre operations team. Based on-site at Onnec client Data Centre locations, the role is responsible for delivering all works by our operations team.The successful candidate will ensure the client data centres operate at peak performance through the provision...
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Cyberport Data Centre Operations Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cyberport Hong Kong Full timeAbout the RoleWe are seeking a highly experienced Data Centre Facility Management Manager to join our team at Cyberport Hong Kong. As a key member of our data centre operations team, you will be responsible for overseeing the planning and management of all aspects of data centre facility management.The successful candidate will have a proven track record in...
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Director of Data Centre Operation
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cyberport Hong Kong Full timeHuman Resources Professional | Talent Acquisition | Staff Engagement | Business Partner Key Responsibilities Report to Head of Information and Communication Technology (ICT) Formulate strategy and roadmap to build, deliver and maintain best-in-class data centre environment for supporting high-performance computing systems Develop, implement and maintain...
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Fitness Centre Operations Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China HONG KONG INTERNATIONAL SCHOOL Full timeThe Fitness Centre Supervisor plays a pivotal role at HONG KONG INTERNATIONAL SCHOOL, overseeing the daily operations of the fitness centre to ensure a safe and positive environment for users. Key areas of responsibility include supervision, cleanliness, and safety protocols.Supervise users to maintain a safe atmosphere, enforcing rules and regulations to...
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Fitness Centre Operations Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China HONG KONG INTERNATIONAL SCHOOL Full timeAbout the Role\The Fitness Centre Supervisor is responsible for overseeing the daily operations of the Fitness Centre, ensuring a safe, clean, and positive environment. This includes supervising users, inspecting equipment, providing routine upkeep, and reporting issues to facilities management and the Director of Activities & Athletics.\Key...
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Chief Data Centre Operations Strategist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cyberport Hong Kong Full timeAbout the Role: We are seeking a highly skilled Director of Data Centre Operation to lead our data centre management and operations team at Cyberport Hong Kong. The successful candidate will be responsible for formulating strategies and roadmaps to build, deliver and maintain best-in-class data centre environments supporting high-performance computing...
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Hong Kong, Central and Western District, Hong Kong SAR China Advanced Biomedical Instrumentation Centre Full timeJob Title: Biomedical Instrumentation Centre CoordinatorWe are seeking a highly organized and detail-oriented Biomedical Instrumentation Centre Coordinator to join our team at the Advanced Biomedical Instrumentation Centre Limited.The successful candidate will be responsible for coordinating the centre's activities, including intellectual property...
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Senior Data Centre Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cyberport Hong Kong Full timeAbout the JobWe are seeking an experienced Senior Data Centre Manager to join our team at Cyberport Hong Kong.The successful candidate will be responsible for overseeing and managing all aspects of data centre operations, including facilities, infrastructure and IT equipment. The ideal candidate will have strong expertise in data centre management and...
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Hong Kong, Central and Western District, Hong Kong SAR China Advanced Biomedical Instrumentation Centre Full timeJob DescriptionThe Biomedical Instrumentation Centre Management Professional will be responsible for managing the Centre's intellectual properties, technology transfer, and other related matters. This includes collaborating with patent attorneys, handling intellectual property assets, facilitating technology transfer, compiling reports, writing legal...
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Data Centre Operations Technician
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China OCBC Full timeWe are looking for a highly motivated and organized individual to fill the position of IT Data Centre Operator. As a key member of our team, you will be responsible for ensuring the smooth operation of our data centre, including performing routine checks, maintaining data centre assets, and coordinating with team members.Degree RequirementsTechnical Skills...
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Data Centre Services Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Onnec Full timeAbout the TeamWe are a dynamic team at Onnec, dedicated to delivering exceptional data centre services to our clients. As a Data Centre Operations Manager, you will play a critical role in leading our team and ensuring the smooth operation of our data centres.The successful candidate will be experienced in data centre operations, with a strong background in...