Contact Centre Team Lead

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China OCBC Full time
About This Role

We are seeking a highly motivated and experienced Contact Centre Team Lead to join our team at OCBC. The ideal candidate will have a strong background in customer service, with a focus on delivering exceptional experiences for our customers.

Key Responsibilities:
  • Lead a team of customer service representatives to provide excellent customer service and support to our customers.
  • Develop and implement process improvements to enhance customer experience.
  • Collaborate with other departments to achieve business objectives.
  • Provide coaching and training to team members to improve their performance.

Requirements

The successful candidate will have the following qualifications and skills:
  • HKDSE or above.
  • Min 2 years of Contact Centre leadership experience in the banking/finance industry.
  • HKSI Type 1 RA is preferred.
  • Proficient in MS Office applications including Chinese word processing.
  • Excellent communication and writing skills in English, Cantonese, and Putonghua.
  • Strong leadership and team management skills.
  • Ability to motivate and inspire team members.
  • Results-driven and focused on achieving business objectives.

Seniority Level

Senior Associate

Employment Type

Full-time

Job Function

Customer Service

Industries

Banking



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