Contact Centre Team Lead
3 days ago
We are seeking a highly motivated and experienced Contact Centre Team Lead to join our team at OCBC. The ideal candidate will have a strong background in customer service, with a focus on delivering exceptional experiences for our customers.
Key Responsibilities:
- Lead a team of customer service representatives to provide excellent customer service and support to our customers.
- Develop and implement process improvements to enhance customer experience.
- Collaborate with other departments to achieve business objectives.
- Provide coaching and training to team members to improve their performance.
Requirements
The successful candidate will have the following qualifications and skills:
- HKDSE or above.
- Min 2 years of Contact Centre leadership experience in the banking/finance industry.
- HKSI Type 1 RA is preferred.
- Proficient in MS Office applications including Chinese word processing.
- Excellent communication and writing skills in English, Cantonese, and Putonghua.
- Strong leadership and team management skills.
- Ability to motivate and inspire team members.
- Results-driven and focused on achieving business objectives.
Seniority Level
Senior Associate
Employment TypeFull-time
Job FunctionCustomer Service
IndustriesBanking
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