Virtual Bank Quality Assurance Lead

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mox Bank Full time
About the Role:

This is an exciting opportunity to join Mox Bank as a Virtual Bank Quality Assurance Lead. You will be responsible for monitoring and improving the performance of our contact centre team, working closely with management to devise ways to enhance efficiency and effectiveness.

The ideal candidate will have a strong background in quality assurance, excellent analytical and problem-solving skills, and at least 5 years' experience in customer-facing roles within financial institutions.



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