Service Quality Excellence Lead

As a Quality Assurance Officer at HSBC's Wealth and Personal Banking division, you will play a vital role in ensuring the highest standards of quality and service excellence across our business.ResponsibilitiesReview working procedures and recommend work improvement procedures to increase productivity and operational efficiency.Act as a team lead to provide...

Hong Kong Applied Science and Technology Research Institute Company Limited is a leading research institute dedicated to driving innovation and technology advancements. Our goal is to create strategic impacts in Hong Kong and globally, through cutting-edge research and development.We are seeking talented professionals who share our vision and commitment to...

Job OverviewCompany ProfileHong Kong Airlines Ltd is a dynamic and forward-thinking airline dedicated to providing exceptional service to its customers. With a strong commitment to quality and innovation, we are seeking a highly skilled and experienced professional to join our team as Deputy General Manager, Service Management Centre.About the RoleDevelop...

Senior Quality Assurance Manager, Service Quality Job No.: 499461Employment Type: Full timeDepartments: Personal Banking and Wealth Management DepartmentJob Functions: Quality Assurance, Business Support Responsibilities: Lead the identification and classification of initiatives into a structured customer experience and service excellence framework,...

Job DescriptionAt International Executive Service Corps, we are seeking a highly skilled Quality Control Specialist to join our team. As an Operations Manager Assistant, you will play a crucial role in ensuring that all DCD operation processes are fully compliant with regulations and standards set by the Bank and regulator.To guarantee operational...

Assistant Manager, Quality & Operation Control Post Date 31/12/2024 Division Retail Banking Department/Branch Direct Channels To ensure all DCD operation processes are fully complied with the regulations and standard set by the Bank and regulator. Acts as an account manager and provides support to operation risk/compliance reporting and monitoring of...

Job DescriptionWe are seeking an experienced Service Quality Manager to join our team at The Bank of East Asia, Limited (BEA). As a key member of our organization, you will be responsible for delivering exceptional customer service and experience.Your primary responsibilities will include:Ensuring that customer complaints and feedback are handled efficiently...

About UsThe Bank of China is a leading financial institution that values customer-centricity and service excellence. Our goal is to deliver exceptional service experiences that meet the evolving needs of our customers.Job DescriptionThis role requires a seasoned Quality Assurance professional who can lead our service quality initiatives and drive...

Data Quality and Protection ManagerThis position involves managing the organizational data risks and issues, coordinating with data owners to accept or resolve them. The key tasks include:Understanding and managing organizational data risks;Coordinating with data owners to accept or resolve issues;Facilitating data governance training and...

Service Quality Manager - Organization & Productivity Management 3 days ago Be among the first 25 applicants Direct message the job poster from The Bank of East Asia, Limited (BEA) Responsibilities Log and handle customer complaints and feedback from various means in accordance with internal & external regulatory requirements and report special cases to...

Job DescriptionService Quality Improvement InitiativesThe successful candidate will be responsible for leading service quality improvement initiatives across the organization, including:Developing and implementing strategic plans to enhance service quality.Liaising with cross-functional teams to execute service improvement projects.Maintaining accurate...

Job Summary:We are looking for an experienced IT Project Manager - Enterprise Services to lead our team in delivering high-quality IT projects. The ideal candidate will have strong analytical and problem-solving skills, with excellent communication and leadership abilities.Responsibilities:Monitors status, prepares activity and progress reports, and...

Mass Transit Railway is seeking an Operational Excellence Assistant to support our quality assurance efforts. In this role, you will be responsible for providing logistical and administrative support, coordinating training programs, and compiling reports on quality assurance performance.Company OverviewMass Transit Railway is a leading transportation...

The Hong Kong Council of Social Service is a leading social service provider in the region, dedicated to advancing the well-being of the community. We are seeking a visionary leader to drive our strategic initiatives and oversee our operations.As the Chief Executive, you will be responsible for spearheading policy decisions, overseeing the implementation of...

At Computer And Technologies Holdings Limited, we are seeking a highly skilled Software Quality Assurance Lead to join our team.About the RoleThis is an exciting opportunity for a seasoned QA professional to lead our QA team and drive quality assurance initiatives across our software products.Key ResponsibilitiesLead the QA team to ensure the quality and...

A passionate and committed individual is required to lead the social service sector in Hong Kong. The successful candidate will have a good understanding of social needs and possess qualities of leadership and innovation.RequirementsStrategic vision and leadership skills.Excellent communication and networking skills.A registered social worker with...

We are Hong Yip Service Company Limited, a dynamic and forward-thinking organization that provides innovative facility management solutions. We are currently seeking a skilled Maintenance Engineer to join our maintenance operations team.The ideal candidate will have a degree in Building Services Engineering, Electrical Engineering, Mechanical Engineering,...

About Our TeamWe are a dynamic and innovative team of healthcare professionals dedicated to transforming healthcare delivery. Our team serves in 27 languages, working closely with major insurance companies, governments, and NGOs to ensure seamless service delivery. We strive to create a culture of excellence, where our employees feel valued, empowered, and...

About the JobWe are looking for a Senior Property and Facility Officer to join our team at Hong Yip Service Company Limited. As a key member of our property management team, you will be responsible for providing high-quality services to our clients.The successful candidate will have the following skills and qualifications:* Diploma or above in a related...

Our Team CultureWe value teamwork, collaboration, and open communication. Our team members are empowered to make decisions, take ownership of their work, and strive for excellence in everything they do.About UsRosewood Hotel Group is a leading luxury hotel company that prides itself on providing exceptional guest experiences. We are committed to delivering...