Quality Assurance Manager

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time

About Us

The Bank of China is a leading financial institution that values customer-centricity and service excellence. Our goal is to deliver exceptional service experiences that meet the evolving needs of our customers.

Job Description

This role requires a seasoned Quality Assurance professional who can lead our service quality initiatives and drive customer-centricity across our organization. The ideal candidate will have 7 years of experience in banking or financial industry, with a focus on Customer Experience or Service Quality.

Key Responsibilities

  • Develop and implement strategies to improve service levels and customer satisfaction;
  • Lead the identification and classification of initiatives into a structured customer experience and service excellence framework;
  • Foster a customer-centric culture by facilitating best practice sharing and devising service excellence projects and training programs;
  • Monitor the progress of work projects, conduct regular assessments, reviews and adjustments to work projects to ensure the smooth implementation of relevant projects;
  • Work closely with department heads and line managers to identify improvement areas and develop strategic plans to improve service quality for frontline staff;
  • Handle ad-hoc service / communication projects.

Requirements

  • University degree in Business Administration or relevant discipline;
  • 7 years experience in banking or financial industry is preferred, 3 years of which with focus in Customer Experience, or Service Quality;
  • Strong communication and presentation skills with good command of English and Chinese in both written and spoken (including Putonghua);
  • Good project management skills;
  • Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
  • Customer-centric and innovative;
  • Proficiency in PC applications in MS Office and Chinese word-processing.


  • Hong Kong, Central and Western District, Hong Kong SAR China Chemill Pharma Ltd. Full time

    About Us:Chemill Pharma Ltd. is a leading manufacturer of pharmaceuticals, and we are committed to providing high-quality products to our customers. Our team is passionate about delivering exceptional results, and we are seeking a Quality Assurance Manager to join our team.Job Summary:We are looking for a highly skilled Quality Assurance Manager to lead our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full time

    About This RoleQuality Assurance ManagerWe are looking for a skilled Quality Assurance Manager to join our team. In this role, you will be responsible for leading the QA team and ensuring the quality of our software products.Leverage your experience in software quality assurance to lead the QA team.Work collaboratively with cross-functional teams to deliver...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    At Mass Transit Railway, we are seeking a highly motivated and organized individual to support our quality assurance efforts as a Quality Assurance Coordinator. This role is ideal for someone who enjoys working in a fast-paced environment and has excellent communication skills.ResponsibilitiesProvide daily support to internal and external stakeholders,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full time

    Quality Assurance Manager (Ref: CC/ERM/QAM)Posted on 10/02/25 17:32Full Time Hong Kong SARResponsibilities:Lead the QA team to ensure the quality and reliability of the software productsCollaborate closely with cross-functional teams, including developers, product managers, and designersImplement and refine testing processes and methodologies to enhance...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    At Mass Transit Railway, we are seeking a highly skilled Quality Improvement Assistant to join our team. This is an exciting opportunity to work with internal and external stakeholders, providing day-to-day support and logistical assistance.Key ResponsibilitiesCoordinate quality assurance culture training and promotional events to drive excellence throughout...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job OverviewClassy Wheeler Limited is a cutting-edge digital operator in Hong Kong, revolutionizing the telecommunications sector with innovative mobile services and enterprise solutions. As we enter a new era of 5G technology, we seek an exceptional professional to lead our network quality assurance team.ResponsibilitiesDevelop and execute robust quality...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zuellig Pharma Hong Kong Full time

    About Zuellig Pharma Hong KongWe are a leading healthcare solutions company in Asia, providing world-class distribution, digital, and commercial services to support the growing healthcare needs in this region. Our purpose is to make healthcare more accessible to the communities we serve.Job Description:Key Responsibilities:Assist the Quality Assurance...


  • Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Full time

    Job DetailsAbout Us: ConnectedGroup is a leading recruitment agency specializing in placements for the retail industry. We pride ourselves on our exceptional company culture and working environment.Job Summary: We are seeking a highly skilled Apparel Quality Assurance Manager to join our team. As a key member of our quality assurance team, you will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zuellig Pharma Hong Kong Full time

    Job DescriptionThe role of a Quality Assurance Assistant is to support the daily quality control process in the production line, ensuring that all products meet the required standards. The position involves assisting the Quality Assurance Officer with various tasks, including reviewing and updating product specifications, batch production records, and other...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    At Bank of China (Hong Kong) Limited, we are seeking a Senior Quality Assurance Professional to lead our quality management efforts. The successful candidate will be responsible for determining and negotiating in-house quality procedures, standards, and specifications.We are looking for a detail-oriented individual who can work closely with development teams...


  • Hong Kong, Central and Western District, Hong Kong SAR China HK Express Full time

    Key ResponsibilitiesThe successful candidate will be responsible for:Maintaining an effective quality assurance and safety management system;Ensuring regulatory compliance through effective coordination with the Quality Assurance and Safety team;Identifying quality-related issues and risks;Developing and implementing mitigations and improvements to support...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kmart Group Full time

    About Anko SourcingAnko Sourcing is the exclusive direct sourcing arm of Kmart Group, operating the iconic retail brands Kmart Australia and Target Australia. With operations spanning the largest sourcing markets across Asia, we support an annual sourcing capability of over US $2.5 billion.We are committed to sustainability and ethical sourcing, providing a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Jupiter Solution Full time

    Testing & Quality Assurance (Information & Communication Technology)Full timeCollaborate with the project team to review requirements and specifications.Conduct test analysis and verify quality against the web and mobile platforms.Monitor and evaluate quality assurance metrics such as bug summary, test results, and test status.Responsible for the overall...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time

    Senior Quality Assurance Manager, Service Quality Job No.: 499461Employment Type: Full timeDepartments: Personal Banking and Wealth Management DepartmentJob Functions: Quality Assurance, Business Support Responsibilities: Lead the identification and classification of initiatives into a structured customer experience and service excellence framework,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full time

    Job DescriptionQuality Assurance ManagerWe are seeking an experienced Quality Assurance Manager to lead our QA team in ensuring the quality and reliability of our software products.Lead the QA team to ensure high-quality software products.Collaborate closely with cross-functional teams, including developers, product managers, and designers.Implement and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Allergan Full time

    About This RoleWe are seeking a skilled Commercial Quality Specialist to join our team. The ideal candidate will have a strong background in quality assurance and be proficient in SAP, TrackWise, ComplianceWire, and OneVault.As a Commercial Quality Specialist, you will be responsible for providing independent support to the affiliate in areas such as quality...


  • Hong Kong, Central and Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full time

    At Computer And Technologies Holdings Limited, we are seeking a highly skilled Software Quality Assurance Lead to join our team.About the RoleThis is an exciting opportunity for a seasoned QA professional to lead our QA team and drive quality assurance initiatives across our software products.Key ResponsibilitiesLead the QA team to ensure the quality and...


  • Hong Kong, Central and Western District, Hong Kong SAR China NLS Executive Search Full time

    Quality Assurance Engineer - Leading Investment Bank - Hong Kong Our client, one of the leading Investment Banks in Hong Kong, are actively seeking a strong QA Engineer to join their team and assist with the testing & quality assurance as the firm continues to enhance, roll out and deliver their trading platforms for the Equities markets across Asia. The...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zuellig Pharma Hong Kong Full time

    About UsZuellig Pharma is a leading healthcare solutions company in Asia, committed to making healthcare more accessible to the communities we serve. Our purpose is to provide world-class distribution, digital, and commercial services that support the growing healthcare needs in this region.We have a rich history dating back over a century, having grown into...


  • Hong Kong, Central and Western District, Hong Kong SAR China JPC TEXSON LTD Full time

    Job Overview">Bachelor Degree in Engineering or related field">About the Role">5+ years of working experience in manufacturing field or equivalentExperience in quality is an advantageProficient in English, Cantonese, & Mandarin">Responsibilities">Develop quality assurance plan, inspection standards, plan and execute finished product inspectionDefine...