Service Excellence Professional

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

As a Quality Assurance Officer at HSBC's Wealth and Personal Banking division, you will play a vital role in ensuring the highest standards of quality and service excellence across our business.

Responsibilities
  • Review working procedures and recommend work improvement procedures to increase productivity and operational efficiency.
  • Act as a team lead to provide guidance to junior members.
  • Solicit feedback from customers to improve product feature changes and system enhancements.
About Our Team

We are a dynamic team committed to delivering exceptional customer experiences through our best-in-class, mobile-first capabilities and exceptional people. If you are passionate about providing world-class service, we would love to hear from you



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