Service Excellence Professional
5 days ago
As a Quality Assurance Officer at HSBC's Wealth and Personal Banking division, you will play a vital role in ensuring the highest standards of quality and service excellence across our business.
Responsibilities- Review working procedures and recommend work improvement procedures to increase productivity and operational efficiency.
- Act as a team lead to provide guidance to junior members.
- Solicit feedback from customers to improve product feature changes and system enhancements.
We are a dynamic team committed to delivering exceptional customer experiences through our best-in-class, mobile-first capabilities and exceptional people. If you are passionate about providing world-class service, we would love to hear from you
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Financial Services Professional
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeAt International Executive Service Corps, we're seeking a skilled Financial Services Professional to join our team in Loans & Credit Operations.You will be responsible for assisting the team supervisor in supporting retail banking mortgage loan application processing and executing the checker role in daily operations. This involves:Verifying the accuracy of...
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Senior Customer Service Professional
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeJob Overview:We are seeking a highly skilled and experienced Customer Service Representative to join our team at International Executive Service Corps. As a key member of our Direct Channels division, you will be responsible for delivering exceptional customer service and support to our clients through various channels.Main Responsibilities:Provide prompt...
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Advisory Services Professional
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Moody's Investors Service Full timeAbout the OpportunityWe are excited to offer a Summer Internship opportunity to a talented and motivated individual who is looking to gain hands-on experience in advisory services.Key ResponsibilitiesAssist in the delivery of risk management solutions to our clients.Collaborate with senior staff to develop and implement high-quality solutions.Engage in...
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Service Quality Excellence Lead
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full timeJob OverviewWe are seeking a seasoned Quality Assurance professional to lead our service quality initiatives and drive customer-centricity across our organization.About the RoleThis is an exciting opportunity for a skilled leader to join our team and shape our service excellence strategy. As Senior Quality Assurance Manager, you will be responsible for...
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Aviation Service Excellence Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeJob OverviewCompany ProfileHong Kong Airlines Ltd is a dynamic and forward-thinking airline dedicated to providing exceptional service to its customers. With a strong commitment to quality and innovation, we are seeking a highly skilled and experienced professional to join our team as Deputy General Manager, Service Management Centre.About the RoleDevelop...
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Customer Service Excellence Associate
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full timeOur Team CultureWe value teamwork, collaboration, and open communication. Our team members are empowered to make decisions, take ownership of their work, and strive for excellence in everything they do.About UsRosewood Hotel Group is a leading luxury hotel company that prides itself on providing exceptional guest experiences. We are committed to delivering...
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Service Excellence Team Member
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeAbout Cathay Pacific Airways LimitedCompany Overview:We are committed to delivering exceptional customer service, operating a modern fleet of aircraft, and providing a comprehensive network of routes and services.Job Description:As a Customer Services Officer, you will be responsible for ensuring our passengers receive a seamless airport experience,...
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Maintenance Professional
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Yip Service Company Limited Full timeAt Hong Yip Service Company Limited, we are seeking a highly skilled Maintenance Professional to join our team.The ideal candidate will have a degree in Building Services Engineering, Electrical Engineering, Mechanical Engineering, or a related field.A minimum of 3 years' experience in building services, repair & maintenance is required. The successful...
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Training and Service Excellence Specialist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full timeAbout the RoleThis position requires a professional with 5+ years of experience in luxury brand training and customer service. The ideal candidate will possess strong communication skills and be able to effectively train teams on product knowledge, brand culture, and service skills.Key ResponsibilitiesDevelop and conduct training sessions on seasonal...
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Property Services Officer
8 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Yip Service Company Limited Full timeAbout the JobWe are looking for a Senior Property and Facility Officer to join our team at Hong Yip Service Company Limited. As a key member of our property management team, you will be responsible for providing high-quality services to our clients.The successful candidate will have the following skills and qualifications:* Diploma or above in a related...
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Fulfillment Support Professional
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeWe are seeking an accomplished Fulfillment Support Professional to join our dynamic team at International Executive Service Corps.About the Role:The ideal candidate will possess excellent customer service skills, ability to work accurately, and maintain a high level of productivity while collaborating with cross-functional teams.Main Responsibilities:Deliver...
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Customer Service Excellence Manager
8 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia, Limited (BEA) Full timeJob DescriptionWe are seeking an experienced Service Quality Manager to join our team at The Bank of East Asia, Limited (BEA). As a key member of our organization, you will be responsible for delivering exceptional customer service and experience.Your primary responsibilities will include:Ensuring that customer complaints and feedback are handled efficiently...
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Senior Professional, Quality Excellence
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Research Institute Company Limited Full timeHong Kong Applied Science and Technology Research Institute Company Limited is a leading research institute dedicated to driving innovation and technology advancements. Our goal is to create strategic impacts in Hong Kong and globally, through cutting-edge research and development.We are seeking talented professionals who share our vision and commitment to...
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Customer Service Excellence Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full timeAbout Dah Sing Financial GroupOur Culture and ValuesWe believe in creating a culture that fosters caring, teamwork, and progressiveness. Our unique approach focuses on individual growth and development, encouraging employees to be their authentic selves and achieve something beyond just a job.Job PurposeTo provide exceptional customer service and drive sales...
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Ambassador of Excellence
24 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeWe are seeking a talented and motivated Lounge Ambassador to join our team at Cathay Pacific Airways Limited. As a key member of our team, you will play a vital role in delivering exceptional service to our customers and exceeding their expectations.About the RoleThe Lounge Ambassador will be responsible for addressing customer inquiries, handling feedback,...
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Professional Services Assistant
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Ares Management Corporation Full timeAres Management Corporation is seeking a highly skilled Professional Services Assistant to provide administrative support to its senior professionals. In this role, you will be responsible for coordinating meetings, managing calendars, and preparing documents, as well as providing general administrative support to the team.Key responsibilities...
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Service-Learning Educator
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Office of Service-Learning, Lingnan University Full timeKey QualificationsExperience in program management and curriculum development.Strong teaching, mentoring, and student assessment skills.Ability to collaborate with academic departments and community partners.Excellent communication and interpersonal skills.Experience with Service-Learning pedagogy is a plus.Doctoral degree in a relevant field, or equivalent...
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Counter Services Representative
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeAbout the RoleThis is an exciting opportunity for a Financial Services Assistant to join our team. As a Financial Services Assistant, you will play a key role in supporting our front-line staff and providing exceptional customer service.Your primary responsibilities will include:Assisting with counter transactions and back office dutiesProviding advice and...
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Service Excellence Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full timeAbout Dah Sing Financial GroupThe company is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches. Our values are centered around caring, teamwork and progressiveness.We aim to create a culture that fosters growth, pride and a sense of belonging. Our...
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Financial Services Assistant
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeJob SummaryWe are looking for a Counter Services Representative to join our team. The successful candidate will be responsible for handling counter transactions and assisting in back office duties.Key Responsibilities:Handling counter transactionsAssisting in back office dutiesProviding quality customer servicePromoting Retail Banking productsRequirementsTo...