Senior Customer Service Professional

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

Job Overview:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at International Executive Service Corps. As a key member of our Direct Channels division, you will be responsible for delivering exceptional customer service and support to our clients through various channels.

Main Responsibilities:

  • Provide prompt and professional responses to customer inquiries and resolve issues efficiently.
  • Handle customer complaints in a timely and effective manner, ensuring high levels of satisfaction.
  • Achieve set service standards and objectives, promoting a positive customer experience.
  • Acquire business opportunities and refer potential clients to branches and other sales units.
  • Collaborate with colleagues and other business units to ensure seamless service delivery.
  • Conduct on-the-job training for new team members.
  • Perform routine administrative tasks and provide accurate reports.

Requirements:

  • Secondary education with at least 1 year of relevant experience in customer services, preferably in the banking industry.
  • Experience in digital services and/or SME corporate client service is preferred.
  • Possession of insurance and/or investment licenses is advantageous; related regulatory qualifications and competencies are required.
  • Excellent communication and interpersonal skills.
  • Good command of written and spoken English and Chinese.
  • Fluency in Putonghua is highly desirable.


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