Customer Service Coordinator
3 days ago
International Executive Service Corps is recruiting a Customer Service Coordinator - Loan Business to provide end-to-end support to our Telemarketing and Direct Sales Teams.
Job Description:
The successful candidate will be responsible for delivering customer-centric services, managing customer interactions, and driving business growth through effective collaboration with teams.
Main Responsibilities:
- Provide exceptional customer service, focusing on accurate loan processing and timely disbursements.
- Develop and implement strategies to enhance customer satisfaction through regular feedback mechanisms.
- Ensure adherence to all relevant laws, regulations, and company policies.
- Support the Assistant Manager in monitoring team performance and making informed decisions.
Requirements:
- Secondary education.
- At least 2 years' experience in unsecured loan business.
- Strong understanding of loan products.
- Fluency in English and Chinese languages.
We welcome applications from motivated professionals who can contribute to the success of our organization. A competitive selection process will ensure that only suitable candidates progress to the next stage.
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