Customer Service Coordinator

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

International Executive Service Corps is recruiting a Customer Service Coordinator - Loan Business to provide end-to-end support to our Telemarketing and Direct Sales Teams.

Job Description:

The successful candidate will be responsible for delivering customer-centric services, managing customer interactions, and driving business growth through effective collaboration with teams.

Main Responsibilities:

  • Provide exceptional customer service, focusing on accurate loan processing and timely disbursements.
  • Develop and implement strategies to enhance customer satisfaction through regular feedback mechanisms.
  • Ensure adherence to all relevant laws, regulations, and company policies.
  • Support the Assistant Manager in monitoring team performance and making informed decisions.

Requirements:

  • Secondary education.
  • At least 2 years' experience in unsecured loan business.
  • Strong understanding of loan products.
  • Fluency in English and Chinese languages.

We welcome applications from motivated professionals who can contribute to the success of our organization. A competitive selection process will ensure that only suitable candidates progress to the next stage.



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