Customer Service Coordinator

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Overview

We are seeking a Customer Service Coordinator to provide efficient general service support and handle customers' daily enquiries in a responsive and customer-oriented manner.


About the Role

This role is responsible for providing operation supports to facilitate team business and coordinating with various counterparties to ensure customer satisfaction. Additionally, the successful candidate will comply with all regulatory requirements imposed by regulatory authorities and adhere to policies, standards, guidelines, and procedures of DBS Bank (Hong Kong) Limited.


Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal departments to provide seamless support and services to customers.
  • Maintain accurate records and reports to ensure compliance with regulatory requirements.

Requirements
  • A degree holder with majors in business, economics, or finance is preferred.
  • Excellent communication skills to interact effectively with internal and external stakeholders.
  • Good PC skills and strong teamwork spirit to contribute to a dynamic work environment.

About Us

DBS Bank (Hong Kong) Limited is one of the leading banks in Hong Kong, offering a range of commercial banking products and services to corporate customers. We are committed to delivering exceptional service and creating long-term relationships with our customers.



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