Banking Customer Support Specialist
3 days ago
Job Summary:
We are looking for a highly motivated and customer-focused Senior Customer Service Professional to join our team at International Executive Service Corps. As a key member of our Direct Channels division, you will be responsible for delivering exceptional customer service and support to our clients through various channels.
Main Responsibilities:
- Provide prompt and professional responses to customer inquiries and resolve issues efficiently.
- Handle customer complaints in a timely and effective manner, ensuring high levels of satisfaction.
- Achieve set service standards and objectives, promoting a positive customer experience.
- Acquire business opportunities and refer potential clients to branches and other sales units.
- Collaborate with colleagues and other business units to ensure seamless service delivery.
- Conduct on-the-job training for new team members.
- Perform routine administrative tasks and provide accurate reports.
Requirements:
- Secondary education with at least 1 year of relevant experience in customer services, preferably in the banking industry.
- Experience in digital services and/or SME corporate client service is preferred.
- Possession of insurance and/or investment licenses is advantageous; related regulatory qualifications and competencies are required.
- Excellent communication and interpersonal skills.
- Good command of written and spoken English and Chinese.
- Fluency in Putonghua is highly desirable.
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