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Banking Experience Specialist

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time

About This Role

We are looking for a talented Banking Experience Specialist to provide exceptional customer service and support to our clients at Bank of Communications (Hong Kong) Limited.

  • Key responsibilities include introducing digital banking services, collecting customer feedback, and handling inquiries while ensuring seamless branch operations.
  • The ideal candidate should possess excellent communication skills, be digitally savvy, and have a good command of languages including English, Chinese, and Putonghua.

Essential Skills and Qualifications

  • Secondary education or higher.
  • Minimum 1 year of customer service experience.
  • Familiarity with digital banking and smartphone applications.
  • Pronounced language skills in English, Chinese, and Putonghua.
  • Superior interpersonal and communication abilities.
  • ECF achievement is highly valued.