Retail Experience Specialist

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part time
About the Role

The Retail Experience Specialist role is a critical component of our organization's success, driving the delivery of an exceptional customer experience in our retail stores.

As a specialist in creating world-class customer service, you will be responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Key responsibilities include:

  • Assessing guests' needs to provide customized, effective purchase and return solutions and support.
  • Providing technical product education by articulating the value and benefit of the product.
  • Facilitating a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.

Qualifications

  • Legally eligible to work in the jurisdiction of the store which you are assigned to.

Working Conditions

  • Willingness to work a flexible schedule.
  • Ability to move through a store for most of a shift to help guests and accomplish work.
  • Willingness to work as part of a team and complete some work independently.


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