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Retail Excellence and Customer Experience Director

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Full time

Job Description:

The Strategic Retail Manager Luxury Goods will play a crucial role in driving business growth, enhancing customer satisfaction, and maintaining brand consistency across our retail network.

This role will involve developing and implementing operational standards, monitoring store performance metrics, and collaborating with store management to identify areas for improvement.

Responsibilities:

  • Develop and implement operational standards to ensure consistency and excellence across all retail locations.
  • Monitor store performance metrics and identify areas for improvement.
  • Collaborate with store management to develop action plans to address operational improvements.
  • Develop and implement training programs to enhance customer service skills of retail staff.
  • Conduct regular store visits to assess customer interactions and provide constructive feedback to management.
  • Analyze customer feedback and market trends to identify opportunities for enhancing the customer journey.

Requirements:

  • Bachelor's degree in Business, Retail Management, or a related field.
  • Minimum of 5 years of experience in retail management, preferably in the luxury goods or fashion industry.
  • Proven track record of improving retail operations and customer experiences.
  • Strong analytical skills and proficiency in sales reporting and data analysis.
  • Excellent communication, interpersonal, and leadership skills.