Customer Service

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China POLA ORBIS TRAVEL RETAIL LIMITED Full time

Get AI-powered advice on this job and more exclusive features.

POLA ORBIS Travel Retail Limited was established in 2021 to manage the group's travel retail business. Based in Hong Kong, the company operates the Group's brands, POLA, Jurlique, and THREE, in duty-free channels in Mainland China and other Asian countries.

The role involves processing orders, coordinating with customers and brand, managing shipment schedules, and addressing inquiries related to shipments and product information. Additionally, it includes maintaining documentation and resolving order-related issues.

Job Responsibilities :

  • Keep track of the shipment calendar and schedule the orders accordingly
  • Enter and process drop ship orders in the system, arrange shipments to retailers across the region
  • Submit Purchase Order to supplier and validate the purchases, follow up on all purchase related matters
  • Work with suppliers' logistics team and make sure orders meet with all the requirements and are delivered on time
  • Prepare shipping documents and booking forms as per each customer's requirement
  • Liaise with suppliers and customers on order arrangements, price list update and account set up
  • Respond to customer enquiries regarding shipment, stock, shelf life, product info, return and credit
  • Maintain and update the customer and SKU data as required, manage and file all order documents appropriately
  • Support on any order related issues such as freight invoices, insurance, forwarder's contracts

Requirements :

  • Diploma or above in related discipline
  • At least 2 years' experience in commercial / sales admin / customer service, experience in Travel Retail and cosmetics an advantage
  • Familiar with customer order processing and shipment follow up
  • Independent, organised, attention to details, good communication skill
  • Proficient in Office apps, Outlook and Excel in particular
  • Good command of spoken and written English, Cantonese and Mandarin
Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service, Administrative, and Purchasing

Industries

Retail Luxury Goods and Jewelry

#J-18808-Ljbffr

  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    At International Executive Service Corps, we are seeking a highly skilled and experienced Senior Customer Services Manager to lead our customer service team. Reporting to the Head of Direct Channels, this role will be responsible for designing and delivering training programs, managing campaign development, and overseeing the daily operations of the contact...


  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    Company Overview: The International Executive Service Corps is a leading organization in the field of unsecured loan businesses, dedicated to delivering exceptional customer service and ensuring accurate loan confirmations and disbursements.


  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team's operation....


  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    We are looking for a talented Customer Service and Support Professional to join our team at International Executive Service Corps. In this role, you will provide operation support to our Telemarketing Team and Direct Sales Team in Personal Loan, Card Loan and Credit Card business.Job Description:Key Responsibilities:Handle customer inquiries and resolve...


  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    International Executive Service Corps is seeking an experienced Director of Customer Operations to lead our customer service team. As a strategic leader, you will be responsible for developing and implementing operational strategies to drive business success and exceed customer expectations.Main Responsibilities:Design and implement comprehensive operational...


  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    We are looking for a seasoned professional to take on the role of Senior Manager for Customer Experience at International Executive Service Corps. This key position will be responsible for leading our customer service team and driving business results through effective customer engagement and support.Main Responsibilities:Develop and implement strategies to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time

    Job SummaryWe are seeking a Customer Service Officer to champion our one-stop personal banking services at branches. The successful candidate will deliver quality customer services through counter transactions, identify existing and prospective customers' needs of financial services, and grasp opportunities to cross-sell...


  • Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time

    Customer Service RepresentativeThe BOC Group Life Assurance Company Limited is looking for a Customer Service Representative to join our team. This role involves handling enquiries and feedback from customers and bank representatives, delivering quality customer service.We are seeking a candidate with excellent customer-service mindset, effective...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time

    Customer Service OfficerJob No.: 493735Employment Type: Full timeDepartments: Personal Banking and Wealth Management DepartmentJob Functions: Customer Services, Relationship ManagementResponsibilities:Champion the one-stop personal banking services at branchesDeliver quality customer services through counter transactionsIdentify existing and prospective...


  • Hong Kong, Central and Western District, Hong Kong SAR China 180C Limited Full time

    180C Limited aims to build a better tomorrow with technology by blending innovative ideas, smart technology, and valuable experience to create sustainable solutions. Our ability to identify, manage and deliver solutions tailored to each client's needs allows the company to attract and retain new clients. We operate with a strong passion for creating...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    About UsBank of China (Hong Kong) Limited is a leading financial institution in Hong Kong, providing a wide range of banking and financial services to individuals and businesses.Job DescriptionWe are seeking a highly motivated and customer-focused Frontline Financial Services Specialist to join our team. As a key member of our frontline staff, you will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Farben Full time

    We are seeking a highly skilled Technical Support Engineer to join our team at Farben. In this role, you will be responsible for providing exceptional customer service to our corporate clients.About the RoleThis is a mid-senior level position that requires a strong background in customer service, risk control, and technology finance.The successful candidate...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Make a Lasting Impact at HSBCWe are seeking highly motivated individuals to join our team as Senior Customer Service Officers. This is an exceptional opportunity to deliver outstanding customer service and make a positive impact on the lives of our customers.">Company Overview:HSBC is a global banking and financial services company with a rich history of...


  • Hong Kong, Central and Western District, Hong Kong SAR China 180C Limited Full time

    180C Limited aims to build a better tomorrow with technology by blending innovative ideas, smart technology, and valuable experience to create sustainable solutions. Our ability to identify, manage and deliver solutions tailored to each client's needs allows the company to attract and retain new clients. We operate with a strong passion for creating...


  • Hong Kong, Central and Western District, Hong Kong SAR China APM Monaco Full time

    About APM MonacoAPM Monaco is a dynamic company that values teamwork and open communication. Our diverse workforce is comprised of energetic and collaborative individuals who strive for excellence in their roles.Job SummaryWe are seeking an experienced Customer Service Manager to join our team in Monaco. As a key member of our customer service department,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Nityo Infotech Full time

    Job Description:The Customer Service Officer will be responsible for handling customer inquiries and providing support via phone. This role requires strong communication skills, a member experience focus, and the ability to understand clients' needs and demands.Responsibilities:Respond to customer inquiries in a timely and professional mannerResolve customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    About the Role:We are seeking a skilled and motivated Customer Service Representative to join our team at Dah Sing Bank. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers through multiple channels, including inbound phone banking, eBanking, Mobile Banking, ATM, email & social media...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time

    Job OverviewThe Bank of China is seeking a talented Customer Service Manager to join our Personal Banking and Wealth Management Department. This role is responsible for delivering quality customer services through counter transactions, supporting back-end branch operations, and cross-selling retail banking products.Key ResponsibilitiesDeliver quality...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job DescriptionWe are seeking a Customer Service Director to join our team at Bank Of China (Hong Kong) Limited. This role is responsible for championing one-stop personal banking services at our Contact Centre.Main ResponsibilitiesDeliver Quality Services: Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Officer, Customer Services (Phone Banking - General Banking) Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquire business through multiple channels, including but not limited to inbound phone banking, eBanking, Mobile Banking, ATM, email & social media presence. Deliver consistent quality...