Customer Service

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China POLA ORBIS TRAVEL RETAIL LIMITED Full time

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POLA ORBIS Travel Retail Limited was established in 2021 to manage the group's travel retail business. Based in Hong Kong, the company operates the Group's brands, POLA, Jurlique, and THREE, in duty-free channels in Mainland China and other Asian countries.

The role involves processing orders, coordinating with customers and brand, managing shipment schedules, and addressing inquiries related to shipments and product information. Additionally, it includes maintaining documentation and resolving order-related issues.

Job Responsibilities :

  • Keep track of the shipment calendar and schedule the orders accordingly
  • Enter and process drop ship orders in the system, arrange shipments to retailers across the region
  • Submit Purchase Order to supplier and validate the purchases, follow up on all purchase related matters
  • Work with suppliers' logistics team and make sure orders meet with all the requirements and are delivered on time
  • Prepare shipping documents and booking forms as per each customer's requirement
  • Liaise with suppliers and customers on order arrangements, price list update and account set up
  • Respond to customer enquiries regarding shipment, stock, shelf life, product info, return and credit
  • Maintain and update the customer and SKU data as required, manage and file all order documents appropriately
  • Support on any order related issues such as freight invoices, insurance, forwarder's contracts

Requirements :

  • Diploma or above in related discipline
  • At least 2 years' experience in commercial / sales admin / customer service, experience in Travel Retail and cosmetics an advantage
  • Familiar with customer order processing and shipment follow up
  • Independent, organised, attention to details, good communication skill
  • Proficient in Office apps, Outlook and Excel in particular
  • Good command of spoken and written English, Cantonese and Mandarin
Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service, Administrative, and Purchasing

Industries

Retail Luxury Goods and Jewelry

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