Customer Support Professional
5 days ago
Job Summary
This is an exciting opportunity to join the Bank of China (Hong Kong) Limited team as a Customer Service Officer. As a key member of our branch operations, you will play a crucial role in delivering exceptional customer experiences and championing our one-stop personal banking services.
Responsibilities
- Deliver high-quality customer service through counter transactions and identify existing and prospective customers' needs for financial services.
- Grasp opportunities to cross-sell appropriately and ensure compliance requirements are strictly observed.
- Support back-end branch operations and contribute to the bank's anti-money laundering efforts.
Requirements
- Secondary School graduate or above with customer servicing experience.
- Strong sense of result orientation, ability to deliver quality services to diverse customer types, and excellent communication skills.
- Proficiency in English, Cantonese, and Putonghua.
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