IT Support Professional

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cartrack Full time
About the Role

As a highly skilled Application Technical Specialist, you will be responsible for providing top-notch technical support to our customers.

We are a leading smart mobility SaaS company with over 2 million subscribers across 23 countries. We offer a collaborative, vibrant and fast-growing work environment where all team members are empowered to drive innovation and efficiency.

  • Resolve customer enquiries or issues in a timely and professional manner.
  • Monitor and maintain Cartrack application systems to ensure smooth functioning.
  • Collaborate with global teams to implement and maintain IT projects.
  • Document technical procedures, user manuals and FAQs.
  • Provide on-site and online training and assistance to users of Cartrack application systems.
  • Provide technical support for any IT-related matters or issues internally and externally.
  • Continuously update technical knowledge and skills.

Requirements

  • Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline.
  • Minimum 1-2 years of relevant experience in an IT-related field is preferred.
  • Proficient in written and spoken English, Cantonese and Mandarin to handle customer queries.
  • Pleasant personality with high levels of motivation and enthusiasm.
  • Ability to work independently and as part of a team.
  • Willingness to work outside regular business hours as required.


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