Retail Banking Trainee

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Chiyu Banking Corporation Limited Full time

Job Overview:

We are seeking a skilled Counter Service Officer Trainee to join our team and contribute to delivering exceptional customer service. As a Retail Banking Trainee, you will play a vital role in providing accurate and efficient counter services, handling daily transactions, and developing branch sales and marketing plans.

Main Responsibilities:

  • Provide accurate and efficient counter services to customers, handling daily transactions at our branches.
  • Perform a variety of retail customer transactions, including deposits, withdrawals, and other related services.
  • Develop branch sales and marketing plans, supervise sales activities, and coach sales staff to achieve sales targets.
  • Handle deposit/withdrawal transactions, ensure accurate and efficient processing, and maintain high levels of customer satisfaction.
  • Work closely with colleagues to meet business objectives, share knowledge, and enhance teamwork.
  • Stay up-to-date with industry developments, regulations, and best practices, applying this knowledge to improve customer service and business performance.

Requirements & Qualifications:

  • A minimum of 1 year's experience in a related field or relevant education, preferably with a strong commitment to customer service.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Post-secondary education or above, ideally with a focus on finance, business, or a related field.
  • A positive attitude, flexibility, and adaptability in a fast-paced environment.
  • Ability to work effectively in a team, prioritize tasks, and manage multiple responsibilities.
  • Familiarity with banking systems, processes, and products would be advantageous.

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