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Branch Services Officer

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Chiyu Banking Corporation Limited Full time

**Job Description:**

**About Us**

Chiyu Banking Corporation Limited is a leading financial institution committed to providing exceptional customer service and innovative banking solutions.

About the Role:

  • We are seeking a highly motivated Retail Banking Trainee to join our team and contribute to delivering excellent customer experiences.
**Key Responsibilities:

Main Job Responsibilities:

  • To provide accurate and efficient counter services to customers, handling daily transactions at our branches.
  • To perform a variety of retail customer transactions, including deposits, withdrawals, and other related services.
  • To develop branch sales and marketing plans, supervise sales activities, and coach sales staff to achieve sales targets.
  • To handle deposit/withdrawal transactions, ensure accurate and efficient processing, and maintain high levels of customer satisfaction.
  • To work closely with colleagues to meet business objectives, share knowledge, and enhance teamwork.
  • To stay up-to-date with industry developments, regulations, and best practices, applying this knowledge to improve customer service and business performance.
**Requirements & Qualifications:**

Essential Skills and Qualifications:

  • A minimum of 1 year's experience in a related field or relevant education, preferably with a strong commitment to customer service.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Post-secondary education or above, ideally with a focus on finance, business, or a related field.
  • A positive attitude, flexibility, and adaptability in a fast-paced environment.
  • Ability to work effectively in a team, prioritize tasks, and manage multiple responsibilities.
  • Familiarity with banking systems, processes, and products would be advantageous.
**What We Offer:**

Benefits Package:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment that encourages growth and collaboration.
  • The chance to make a real difference in the lives of customers and contribute to the success of Chiyu Banking Corporation Limited.